Operations Specialist

2 weeks ago

Milnerton, Western Cape, South Africa Europe Express Full time

Want to join a global travel business? We have an exciting opportunity for you to join us as an Operations Specialist working with Europe Express, who are experts in providing custom independent and group travel for North American travellers throughout Europe


Europe Express partners exclusively with travel advisors to build custom FIT and private group itineraries throughout Europe for their North American leisure clients.

Founded in 1990, we are an industry leading European wholesaler who delivers flawless travel experiences to over 50,000 customers a year.

Europe Express is part of the Travelopia Group - We are travel experts.

Our award-winning travel brands create unique experiences for our guests, our business is not just about showing people the world but designing new ways to experience it.

Our diverse portfolio of travel businesses are unified in their common purpose "To enrich lives through inspiring travel experiences", for not only our guests but also for the people and places we visit.

The
Operations Specialist supports the sales process by processing reservations after conversion, confirming services, and issuing travel documents.

This position works directly with international vendors answering queries regarding travel documents as well as the global Europe Express Team.


We offer hybrid working with 2-3 days per week in our Century City office location and then the other days working remotely.


What you will be doing:

  • Provide excellent service, support, and information to all company personnel and travel agency partners
  • Accurately process requests and confirmations for hotels, transfers, sightseeing and cars while following company policies and procedures
  • Ability to make independent decisions with customers and coworkers while maintaining our customer service standards and financial profitability
  • Maintain ongoing communication with manager about procedures and problems and offer suggestions for resolutions
  • Timely response to all coworkers and customers; following through with a resolution
  • Quality control of final documentation sent to clients
  • Accurately quote, confirm, issue rail tickets and reservations using Rail Europe
  • Participate in the emergency duty rotation, which includes being oncall for one week every 23 months, while adhering to our emergency duty operational standards

What we are looking for:


To succeed in this role, you will need to be a self-starter, able to keep motivated and be proactive with working independently.

Accuracy is key with a strong attention to detail able to work well with a high level of bookings and working in our reservation system Softrip.


We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.

We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

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