Administrator/team Support

4 weeks ago

Milnerton, South Africa Collinson Full time

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

**Role purpose**:
The main focus of the role will be maintaining and updating the information on our Provider database, including obtaining and recording all regulatory and compliance documentation for our Network partners.

**_ Key Responsibilities:_**

Responsible for managing and maintaining our Provider database, ensuring all information is current and accurate

Supporting the Network team with all appropriate administrative needs

Ensure that all Supplier certification and insurance coverage is correct and up to date

To have a strong focus on managing financial efficiency via the medium of supplier management and cost containment

Manage any queries received from our Network in relation to billing and issues, escalating or responding as appropriate

Responsible for managing relationships with lower tier suppliers and medical facilities

Maintain the centralised MI and performance management database for our key suppliers and Third Party Administrators

Support the IPMI team and Dental Network manager with their Network requirements

Assist the Network team with the Identification and Onboarding of new Network Partners to support our core objectives.

The role will also ensure that the reserves management processes are supported properly across the business and drive changes to the operational and systems processes supporting accurate reserves creation, maintenance, and closure at the most optimal time.

Provide reporting to the Head of Network relating to efficiencies achieved by optimisation within this business area.

Ensure that any chosen Third-Party Administrators complete and pass Collinson due diligence processes, and annual assessments as required by Collinson and Regulators.

Ensure that network and TPA partners provide excellence to Collinson customers, and that standards are measured and reported on a regular basis.

Responsible for maintaining and updating our Provider Database to support our Operational teams in identifying and using our preferred suppliers.

**Skills and Experience**

The individual must possess good attention to detail, strong organisational skills and be eager to learn.

Previous experience in a busy Admin/data base role is a must.

Possess excellent communication skills and the ability to influence as you will be communicating with suppliers and the wider team on a daily basis.
- Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success._
- We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients._

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our

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