Customer Service Agent

4 weeks ago


Milnerton, South Africa Collinson Full time

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

**The role**:
**Key Accountability**:

- Taking inbound calls to UK businesses in a professional and upbeat manner
- Be able to understand and execute effective sales techniques
- Handle and overcome objections in a professional yet effective manner
- Adhering to targets
- Have full knowledge of all products in relation to the business
- Have full knowledge of all systems and telephony to execute role
- Develop strong internal relationships with internal & external customers
- Deal with all calls in a complaint manner in line with the FSA
- Work within UK Data Protection Act Guidelines
- Be available to make calls as required

**Knowledge, Skills & experience**
- Demonstrated knowledge of contact centre operations and customer support functions ( Ideal)
- Strong verbal & written communication skills
- Highly motivated with a professional approach
- Sales orientated
- Results orientated, ability to work to targets
- Flexibility - on a demand basis
- Ability to work under pressure
- Ability to handle conflict management
- Ability to close the sale
- Strong interpersonal skills and experience demonstrating successful customer and client relationships
- Time/Self management skills with ability to multi-task, organize and prioritise
- Strong Computer literacy and PC skills
- Demonstrated knowledge of contact centre operations and customer support functions
- Demonstrated ability to execute with a sense of urgency



  • Milnerton, Western Cape, South Africa Collinson Full time

    Collinson Group is a global leader in driving loyalty and engagement for many of the world's largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering...


  • Milnerton, South Africa Orange Technologies Full time

    Service Desk Agents are responsible for all remote technical assistance with clients and must be familiar with Customer Relationship Management systems Pay: R5 000,00 - R6 500,00 per month Application Question(s): - Have you any experience in the telecommunications field Expected Start Date: 2024/07/01


  • Milnerton, Western Cape, South Africa Orange Technologies Full time

    Service Desk Agents are responsible for all remote technical assistance with clients and must be familiar with Customer Relationship Management systemsPay: R5 000,00 - R6 500,00 per monthApplication Question(s): Have you any experience in the telecommunications fieldExpected Start Date: 2024/07/01

  • Reservations Agent

    4 weeks ago


    Milnerton, South Africa Delo Full time

    Do you have a passion for travel, nature and crafting unforgettable guest experiences? African Xplora is in search of a committed, experienced and personable team member to join our Reservations Team. We're looking for someone with a background in reservations or tour operator sales, a meticulous attention to detail and a genuine dedication to delivering...


  • Milnerton, South Africa RMV Solutions Pty Ltd Full time

    Were looking for detail-oriented German-speaking reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal...


  • Milnerton, South Africa RMV Solutions Pty Ltd Full time

    Were looking for detail-oriented Greek-speaking reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal...

  • Reservations Agent

    2 weeks ago


    Milnerton, Western Cape, South Africa Delo Full time

    Do you have a passion for travel, nature and crafting unforgettable guest experiences? African Xplora is in search of a committed, experienced and personable team member to join our Reservations Team. We're looking for someone with a background in reservations or tour operator sales, a meticulous attention to detail and a genuine dedication to delivering...


  • Milnerton, Western Cape, South Africa Collinson Full time

    We provide Assistance and Claims Management services for insurers and brokers around the world. Our expertise in Claims Management, pioneering processes, in-house professionals and worldwide network of associates, are what make stand out to our partners and their customers.Collinson Group is a global leader in shaping and influencing customer behaviour to...


  • Milnerton, Western Cape, South Africa RMV Solutions Pty Ltd Full time

    Were looking for detail-oriented Greek-speaking reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers' questions, making travel suggestions, and booking rooms and tickets.To be successful as a Reservation Agent you must be able to work with mínimal...

  • Call Center Agent

    3 months ago


    Milnerton, South Africa HR Cartel Pty Ltd Full time

    Strong communication, both written and verbal - Great active listening skills - Exceptional interpersonal and rapport building skills - A patient and empathetic attitude - Strong time management and organizational skills - Adaptability and flexibility - Comfortable working in fast-paced environments - Troubleshooting skills, either basic or advanced,...


  • Milnerton, Western Cape, South Africa Dante Personnel Full time

    Western Cape, Milnerton R R 16300TECHNICAL SUPPORT AGENTMILNERTONSALARY R16 000 CTCMinimum requirements:MatricTechnical troubleshooting experienceCall/Contact centre experienceWork shiftsEffective management of customer faults and queriesTechnical knowledgeDemonstrate a high level of customer service at all times through adherence to contact centre SLA's and...


  • Milnerton, South Africa Collinson Full time

    **We are looking for an** Experienced customer service agent to handle all escalated complaints received to completion in accordance with our business and regulatory guidelines, client service levels and company standards. You will ensure that customers get a fair and independent review of any concerns raised. You will handle complaints from program members...

  • Rental Sales Agent

    5 days ago


    Milnerton, South Africa Nofinancecars Full time

    Converting showroom visitors into customers by understanding their needs and interests, and matching them to the most appropriate car.Understanding the characteristics, capabilities, and features of all cars, and providing the potential customer with detailed information, including comparing different competitive models.Building a rapport with potential...

  • Customer Care Agent

    3 weeks ago


    Milnerton, South Africa HR Cartel Pty Ltd Full time

    We handle customer queries and complaints from various clients. **Duties and Responsibilities**: - Handle customer complaints, - Provide appropriate solutions and alternatives within the time limits; - Keep records of customer interactions, process customer accounts and file documents. - Follow communication procedures, guidelines and policies. - Take...

  • Sales Agent

    2 weeks ago


    Milnerton, Western Cape, South Africa Le Boat Full time

    We have an exciting opportunity for a passionate, customer-focused Sales professional to join our Le Boat Sales team in Cape Town.Le Boat is the world's leading provider of inland waterway boating holidays. Currently operating 37 bases in 9 countries, with a fleet of 950 charter boats, we attract more than 120,000 customers from all over the world each...


  • Milnerton, South Africa Collinson Full time

    **Collinson Group** is a global leader in shaping and influencing customer behaviours to drive revenue and value for clients. The group offers a unique blend of industry and sector specialists who together provide Market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits, Insurance and...


  • Milnerton, Western Cape, South Africa Collinson Full time

    Collinson Group is a global leader in shaping and influencing customer behaviours to drive revenue and value for clients. The group offers a unique blend of industry and sector specialists who together provideMarket-leading experience in delivering products and services across four core capabilities: Loyalty,Lifestyle Benefits, Insurance and Assistance.The...


  • Milnerton, Western Cape, South Africa Collinson Full time

    Collinson Group is a global leader in shaping and influencing customer behaviours to drive revenue and value for clients. The group offers a unique blend of industry and sector specialists who together provideMarket-leading experience in delivering products and services across four core capabilities: Loyalty,Lifestyle Benefits, Insurance and Assistance.The...

  • Rental Sales Agent

    2 weeks ago


    Milnerton, Western Cape, South Africa Nofinancecars Full time

    Converting showroom visitors into customers by understanding their needs and interests, and matching them to the most appropriate car.Understanding the characteristics, capabilities, and features of all cars, and providing the potential customer with detailed information, including comparing different competitive models.Building a rapport with potential...


  • Milnerton, South Africa Collinson Full time

    **Collinson Group is a global leader in shaping and influencing customer behaviours to drive revenue and value for clients. The group offers a unique blend of industry and sector specialists who together provide** Market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits, Insurance and...