Inbound Sales Team Leader

2 weeks ago


Durban, KwaZulu-Natal, South Africa Capability BPO Full time
Capability BPO are currently seeking experienced Team Managers to lead a dynamic inbound sales campaign.

We are looking for individuals with strong operational decision-making skills, exceptional analytical thinking abilities, and a proven track record in coaching, mentoring, and driving performance.


  • Campaign: Voice, Sales Job
  • Location: Durban, CBD


Operational Hours: Saturday
  • Wednesday. Thursdays and Fridays off
Working Hours: 1pm - 9pm (staff transport provided for drop off within 30km of Durban central)

  • Salary: Marketrelated based on experience + Commission

Requirements:

  • Matric qualification
  • Strong background in Inbound or Outbound Sales within a contact center
  • Minimum 2 years of continuous service as a Sales Team Leader
  • Demonstrated track record of meeting targets
  • Excellent written and verbal communication skills
  • Thorough understanding of basic coaching models
  • Ability to work under pressure and adapt to change
  • Proficiency in MS Office packages (MS Word, Excel, PowerPoint)
  • Strong analytical skills
  • Flexibility to adapt to company needs during periods of change

Responsibilities:

  • Assisting operations managers in the daily operation of the call center, including staffing, training, scheduling, and reward/recognition programs
  • Supporting agents in achieving productivity targets
  • Identifying and implementing methods to improve operational efficiency and enhance service to external customers
  • Conducting coaching sessions with agents
  • Creating and maintaining a motivating work environment that inspires team members to perform at their best
  • Addressing disciplinary and performance issues in accordance with company policy
  • Establishing work procedures and processes that align with company and departmental standards, procedures, and strategic directives
At Capability BPO, we are committed to optimizing efficiency and providing a high-quality work environment. Join our team and make a significant impact in the success of our inbound sales campaign.
  • Sales Team Leaders

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Talksure Pty Ltd Full time

    TALKSURE SA is looking for highly motivated, fun, innovative TEAM LEADERS to Join OUR Business and be apart of this Amazing Family. All you need to do is Monitor and Lead a Team of Sales Agents. Start your YEAR being settled in a NEW Job and feeling Safe and Secured knowing that your dreams and aspirations are achievable.All you need to do is:Effectively...

  • Team Leader

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Lamavuso Credit Solutions Full time

    We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that...

  • Sales Team Leaders

    4 weeks ago


    Durban, KwaZulu-Natal, South Africa Talksure Full time

    TALKSURE SA is looking for highly motivated, fun, innovative TEAM LEADERS to Join OUR Business and be apart of this Amazing Family. All you need to do is Monitor and Lead a Team of Sales Agents. Start your YEAR being settled in a NEW Job and feeling Safe and Secured knowing that your dreams and aspirations are achievable.All you need to do is:Effectively...

  • Sales Team Leaders

    1 month ago


    Durban, KwaZulu-Natal, South Africa Talksure Full time

    TALKSURE SA is looking for highly motivated, fun, innovative TEAM LEADERS to Join OUR Business and be apart of this Amazing Family. All you need to do is Monitor and Lead a Team of Sales Agents. Start your YEAR being settled in a NEW Job and feeling Safe and Secured knowing that your dreams and aspirations are achievable.All you need to do is:Effectively...


  • Durban, KwaZulu-Natal, South Africa Rewardsco Sales Full time

    We are urgently recruiting for our local mobile campaigns, so if you have 8 months recent inbound mobile upgrades experience, + Previous C3D/ Siebel knowledge we want YOU.Proven track record and matric essential.We offer a R 6000 basic salary + R 2000 attendance bonus.You must be comfortable working shifts and weekends.T's and C's applyAbility to...

  • Sales Team Leader

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa AllLife Insurance Full time

    AllLife is looking for passionate, talented and highly successful Sales Team Leaders - based in Durban to take one of our sales teams to the next level.We are looking for someone who leads from the front, who is hungry to grow personally and bring a new dynamic to our team, someone who is exceptional at supporting, growing and delivering through...

  • Sales Team Leader

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa KHS Recruitment Full time

    Our client in the financial services sector is looking for experienced Sales Team Leaders with insurance background to join their dynamic team.Requirements: Matric. 3+ years of sound insurance industry knowledge. 3 + years experience in leading highly successful outbound sales teams. Strong sales track record. Solid experience in selling complex underwritten...


  • Durban, KwaZulu-Natal, South Africa Rewardsco Sales Full time

    We are urgently recruiting for our local mobile campaigns, so if you have 8 months recent inbound or outbound mobile upgrades experience, + Previous C3D/ Siebel knowledge we want YOU.Proven track record and matric essential.We offer a R 6000 basic salary + R 2000 attendance bonus.You must be comfortable working shifts and weekends.T's and C's applySalary:...


  • Durban, KwaZulu-Natal, South Africa Exclusively Remote Full time

    Inbound Real Estate Property Sales The Inbound Real Estate Property Sales person is responsible for managing inbound client calls, assisting with property information and scheduling client appointments with real estate agents. This role involves coordinating rental property viewings, providing excellent customer service, and ensuring efficient use of agents...


  • Durban, KwaZulu-Natal, South Africa Talksure Pty Ltd Full time

    We are looking for exceptional, highly motivated, Target driven and experienced Team Leaders to work for an Award winning Call Centre in KZN. If you are looking for Career Growth, fantastic salaries and great working hours then Talksure is the Place for you.Duties and ResponsibilitiesEffectively manage a team with regards to:AttendanceMeeting TargetsTime...

  • Sales Team Leader

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Talksure Full time

    The main purpose of this role is to Monitor and Manage a Team of Sales Agents.Effectively manage a team with regards to Attendance Meeting Targets Time Keeping Talk Time Productivity Compliance Motivation of the team Promote diversity within the team Assist team members with escalated queries and on the floor queries Ensure smooth implementation of new...


  • Durban, KwaZulu-Natal, South Africa Talksure Pty Ltd Full time

    We are looking for exceptional, highly motivated, Target driven and experienced Team Leaders to work for an Award winning Call Centre in KZN. If you are looking for Career Growth, fantastic salaries and great working hours then Talksure is the Place for you.Duties and Responsibilities Effectively manage a team with regards to: AttendanceMeeting TargetsTime...

  • Team Leader

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Webhelp Full time

    Job AdvertIf you're a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer's expectations then this role is written for youWe're on the lookout for a can-doer who values the importance of team playing to step up as a Team Leader in our vibrant Durban office, working on an...

  • Sales Team Leader

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa FGro Red Full time

    The main purpose of this role is to monitor and manage a team of sales agents.Reporting to the Campaign ManagerDuties & ResponsibilitiesEffectively manage a team with regard toAttendanceMeeting targetsTime keepingTalk timeProductivityComplianceMotivation of the teamPromote diversity within the teamAssist team members with escalated queries and on the floor...

  • Team Leader

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Webhelp Full time

    Job AdvertIf you've been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off.We're expanding our team of game-changers at Concentrix and we're on the lookout for determined individuals who value the importance of team playing to step...

  • Inbound Sales Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Capability BPO Full time

    Join our inbound telesales team at Capability BPO and become a part of an exciting campaign selling a top-quality mattress product to UK customers. We are seeking talented individuals with at least 9 months of sales experience to provide excellent customer service and assist customers who call in after seeing a TV commercial or advertisement.Working Hours:...

  • Team Leader

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Signal Hill Products Full time

    Signal Hill Products is looking for a Team Leader (Sales)Position/Title: Team Leader (Sales)Reports To: Regional Sales ManagerFunction: SalesArea: South Coast, KwaZulu-Natal, South AfricaOverall Responsibility:The Team Leader is tasked with new business in the region, as well as maintaining and growing existing relationships and accounts. Weekly Call Cycles...

  • Team Leader

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Webhelp Full time

    Job AdvertAt Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised.You've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off.We're on the lookout for a determined individual who...

  • Team Leader

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Webhelp Full time

    AdvisorLocation Durban, South AfricaLanguage English***Job Advert: If you're a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer's expectations then this role is written for youWe're on the lookout for a can-doer who values the importance of team playing to step up as a...

  • Team Leader

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Webhelp Full time

    Job AdvertYou've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off.We're on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining example as a...