Customer Service Advisor with Data Skills

2 weeks ago


Durban, KwaZulu-Natal, South Africa Ecomnova Full time

We are looking to add to our remote team working in the Durban area.
You'll have the opportunity to learn about and influence the whole customer journey and provide insights for other teams. We don't see customer service as just fielding queries and complaints.

It's an opportunity for us to improve a customer's experience at every point in their relationship with us, and we want someone that shares that vision.

As a medium sized business we expect team members to take an active interest in all areas of the business.

Key Responsibilities

  • Taking inbound contacts from people who need your help
  • Making outbound calls to update people on any stock and delivery issues and to put their minds at ease that it will be resolved
  • Working with data to produce and summarise reports
  • Investigating customer issues and suggesting solutions
  • Liaising with suppliers
  • Listening to customers and suggesting improvements to the customer experience
  • Suggesting and managing business improvement projects

Requirements:

  • Two years experience in customer service in an eCommerce environment
  • Analysing data and using it to take action
  • Well organised and strong attention to details
  • Confidence to communicate ideas to all levels of the business
  • Enthusiasm and optimistic attitude
  • Excellent problem solving skills

Benefits

  • Remote working
  • Incentive Scheme


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