Payment Operations Team Leader

3 weeks ago

Cape Town, Western Cape, South Africa Nedbank Full time

Payment Operations Team Leader

  • Job Requisition123960
    Location


 Clocktower Campus
  • Cape Town, Waterfront
    Closing date
  • 21 February 2023 Job Family Administration and Operations Career Stream Operations


 Leadership Pipeline
  • Manage Others

Job Purpose

  • To manage and lead a team of administrators in order to facilitate the processing of both internal and external client instructions on behalf of the relevant department

Responsibilities:

  • Minimise financial and reputational risk by ensuring accuracy of processing activities.
  • Minimise operational costs and avoiding unnecessary expenditure.
  • Be able to read and understand a SWIFT message, incoming and outgoing.
  • Regular communication with international banks.
  • Provide feedback to internal stakeholders by generating and making available relevant reports to MIS when requested.
  • Manage the performance of staff by putting in place resource plans that include work allocation and clear accountability.
  • Manage quality of work by performing quality checks and taking corrective action where necessary.
  • Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognizing and rewarding achievement and take appropriate corrective action where required.
  • Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
  • Address issues raised in culture surveys by participating in the development and implementation of action plans.
  • Achieve operational excellence by supporting the implementation of business optimalization improvement through team engagement.
  • Meet and exceed internal and external client needs by timeously responding to queries and actioning the request with the Service Level Agreement (SLA)
  • Ensure follow through relevant tasks by monitoring and verifying the process flow till completion.
  • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specific time frames.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Identify and recommend opportunities to enhance processes, systems, policies and support implementation of new policies, process and systems.


 Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees


 Minimum Experience Level
  • Relevant experience working in the payments operations department.
  • Must have 3 to 5 five years' experience within a banking environment.


 Preferred Qualification
  • NQF level 5 qualification

Technical / Professional Knowledge

  • Business administration and management
  • Client service management
  • Communication Strategies
  • Diversity management
  • Financial Accounting Principles
  • Governance, Risk and Controls
  • Operations planning
  • Principles of project management
  • Relevant regulatory knowledge
  • Service level agreements


 Behavioural Competencies
  • Coaching
  • Customer Focus
  • Decision Making
  • Building talent
  • Influencing
  • Planning and Organizing

Disclaimer

Please contact the Nedbank Recruiting Team at
- **_Please contact the Nedbank Recruiting Team at _

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