Specialised Operations Manager

2 weeks ago


Sandton, South Africa Nimble Group Full time
OPERATIONS MANAGER:
SPECIALISED COLLECTION - JOHANNESBURG:

Reporting to:
National Operations Executive

Location:
Sandton, Johannesburg

ABOUT US:
Nimble Group is a specialist financial services firm that provides credit solutions to debtors from established credit grantors across various industries.
Culture-wise, we seek someone who aligns with our nimble nature, fast-paced solution-oriented mindset, and passion for exploring new ideas.

ABOUT THE ROLE:
Specialised Collections focuses on providing credit solutions to high net worth and corporate clients.
The operations manager will co-develop strategy, enhance capacity, and oversee the implementation of business strategies for multiple teams in Johannesburg.
The manager will motivate teams for productivity and net recoveries, ensuring operational and financial success in collaboration with the management team.

KEY RESPONSIBILITIES:
Under the direction of the National Operational Executive, the Operations Manager: Specialised Collections - Johannesburg will:
  • Manage multiple teams and consultants.
  • Expand and develop teams.
  • Meet or exceed Internal Collections KPIs.
  • Execute collections strategies.
  • Analyze and execute campaigns for maximum collections.
  • Implement operational tactics.
  • Ensure adequate training and support for resources.
  • Drive continuous improvement.
  • Optimize Call Centre productivity.
  • Implement smooth departmental processes.
  • Provide thought leadership within the Call Centre.
  • Produce relevant reporting for results optimization.
  • Lead and manage staff optimally.
  • Maintain key strategic relationships.
REQUIREMENTS:
Experience:
  • 23 years' management experience in collections or financial services.
  • 5-7 years' experience in collections.
Technical Knowledge:
  • Proficiency in MS Office applications.
  • Understanding of legal ownership structures.
  • Proficiency in business writing and communication strategies.
  • Advanced debtor research knowledge.
  • Understanding of legal collections process.
Skills:
  • Proven track record in managing collection teams.
  • Effective communication skills.
  • Performance-driven mindset.
  • Ability to build strong relationships.
  • Ownership of responsibilities.
  • Problem-solving skills.
This role aligns with the Nimble Group's Employment equity plan.

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