Groups Agent

2 weeks ago


Kempton Park, Gauteng, South Africa FlySafair Full time
Safair Operations, operating as FlySafair, has a vacancy for a
Groups Agent at our
head office in
Bonaero Park.
The successful applicant
will report to the
Manager:
Business Development


RESPONSIBILITIES:

  • Book and coordinate group bookings;
  • Take meaningful action against those calls (provide information, make booking changes, assistance in lost property, assistance in special needs or create new bookings);
  • Ensure timeous and courteous responses to client/s
  • Verify payments made by clients, capture names and assist with group changes;
  • Generate and follow through with group quotations and bookings and guide clients throughout the process;
  • Provide feedback to management on any recurrent issues that passengers appear to be facing so that these issues may be addressed and corrected from the root cause;
  • Establish and maintain trust and rapport with clients through appropriate coordination of new and existing customers, ensuring exceptional customer service;
  • Build and maintain relationships with potential clients.

REQUIREMENTS:

  • Grade 12;
  • Call Centre experience is preferred;
  • Experience using Zendesk, Phone systems, Raddix system and PayU (Advantageous);
  • Willingness to work overtime when required;
  • Must be prepared to work shifts;
  • Proficient in the Microsoft Office (Word, Excel and Outlook);
  • Exceptional customer service skills;
  • Must have accurate and uptodate knowledge of FlySafair's offerings.

PERSONAL ATTRIBUTES:

  • Friendly;
  • Articulate;
  • Professional;
  • Ability to work in a team and independently
  • Proactive;
  • Excellent listening skills;
  • Excellent communication skills;
  • Excellent attention to detail;
  • Immaculate time keeping.

APPLICATION GUIDELINE:

  • FlySafair reserves the right
  • Not to proceed with this vacancy


Reference number
  • JHB000883

Preference will be given to members of under-represented designated groups.

  • For more information please contact:
**Nomsa Qobose
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