Supervisor - Channel and Sales

2 weeks ago


Johannesburg, Gauteng, South Africa MTN Nigeria Full time
They will lead a team to provide world-class second line support across multiple

channels

Their purpose is to:

  • Lead, manage, and enable their teams to ensure success as well as CXO's strategic
and operational objectives placing MTN at the forefront of leading customer

experience

  • Ensure that all customer expectations across MTN's approved second line support
platforms for channels and partners are met and positive online sentiment is

achieved and maintained

  • Drive Digital engagement and ultimately transformation across the CX,
transitioning internal and external customers from traditional touchpoints to

Digital platforms

  • Improved quality of customer support and service provided
  • Improved communication and connection with customers
  • Increased visibility and positive online sentiment
  • Improved efficiency and effectiveness with handling queries and resolving problems
  • Enhanced prioritisation of customer experience and brand perception
  • Revenue generation
  • Oversee team's performance, provide guidance, support, identify needs and manage the relations between employees and MTNSA

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