Junior Reservations Agent

2 weeks ago


Kruger National Park, South Africa Kruger Shalati Full time
Mar 31, 2023

Position:
Junior Reservations Agent


Location:
Skukuza, Kruger National Park


Job level:
Mid/Senior


Type:
Permanent/Three months Contract


Company:
Kruger Shalati


The reservations agent is also responsible to ensure that all information taken from guests; as well as other hotel specific information, such as rate codes are inserted correctly onto the system to ensure data accuracy and mínimal adjustments to revenue.

The Reservations agent position includes, but not limited to the following duties:

  • Telephone will be answered within 3 rings and according to the hotels policy
  • Reservations requests will be inserted according to the correct policy
  • All new reservations are inserted correctly into the system with correct confirmations supplied to the guest or agents within 4 hours
  • All reservation amendments or cancellations are also completed correctly within the turnaround time
  • No shows and cancellations are reported on a daily basis and charges raised are controlled
  • Every reservation must be taken as an opportunity to sell and it is the reservations agent that must use their product knowledge to close the sale
  • Upgraded room types must be sold to every guest
  • Selling of Spa treatments, Safari walks and Private Game Drive Vehicles is essential for every booking
  • Call conversions from the reservations department must be maximised, no sales must be lost
  • Follow up on outstanding vouchers and payments before guest arrive
  • Guarantee all bookings should the hotel be forecasted over 85%
  • Ensure that before the end of shift all replies still waiting are less than 4 hours old; any outstanding responses to be actioned before closing the shift.
  • Transfers will be booked through the hotels preferred supplier
  • Assist the Reservations Manager where it may be deemed necessary

Requirements:

  • Matric
  • Excellent communication skills
  • 1 years reservations experience
  • Experience with booking systems, especially ResRequest a huge bonus
  • Hospitality background
  • Excellent understanding of English both speaking and writing
  • Excellent computer skills
**Closing date: 14 April 2023

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