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General Manager, Kruger Area: R40 R45k

4 months ago

Kruger National Park, South Africa HotelJobs.co.za Full time

**Cedar Wood Recruitment is now recruiting for a General Manager at a luxury game lodge in a prestigious, big 5 private game reserve near the Kruger National Park.**

**Key Performance Areas**

**_ Property & Facilities_**
- Overall responsibility for the effective management and running of the Company’s Tented Camp and Treehouse. To ensure the Lodge and Camps, and brand, are not only maintained but taken to the next level of service standards and excellence.
- Overall day to day management of all Camps, guest entities and any other related infrastructure within the reserve.
- Oversee maintenance and development of all infrastructure across the reserve.
- Oversee management of the reserve within parameters of the game reserves operational manual.

**_ Community & Stakeholders_**
- Drive community development projects in conjunction with the Company’s Foundation and provide requisite skills and support to ensure effective effort.
- Develop strategic relationships with local stakeholders including governmental organisations, wildlife organisations and communities, surrounding and involved with the Company’s Private Game Reserve.

**_ Staff, HR, OHS_**
- Create and maintain a detailed skills development plan for all staff.
- Overall responsibility for all human resources in the lodge, ensuring all labour relations, leave and medical funds are managed correctly.
- Create annual and monthly training plans for all departments and structure external training and exchanges with other lodges/ regions where possible.
- Daily meeting with management team and Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting.
- Ensure all health and safety compliance standards and functions are met or exceeded
- Oversee safety and security of all guests, lodge staff and company assets.
- Maintain environmental health and compliance according to Company and SANPARKS environmental audits.

**_ Guests_**
- Responsible for creating an environment where the Company’s guest service ethos is continuously met and visible throughout the daily functioning of the lodges.
- Daily hosting of guests including hosting of all agents, media and VIP groups.

**_ Strategy, Business Management_**
- Create overall strategy and prepare annual business plans for all camps for the year and then oversee implementation thereof within specified time frames and budgets.
- Overall responsibility for budget creation and management, CAPEX structuring, planning and implementation.
- Ensure all group internal financial controls and systems are in place and strictly adhered to.
- Create camps strategy for guest delight, staff welfare, health and safety and training - Ensure plan is implemented and managed throughout the year
- Place and monitor all lodge operational stock orders and oversee procurement function
- Work directly with Lodge Managers, Assistant Managers, Head Ranger, Camp Managers and respective departmental Managers to ensure the Company’s Lodge and Service standards are maintained at all times and ensure costs and budgets are managed and not exceeded.
- Overall management and development of the reserve’s ground handling business including legislature compliance
- Risk Assessment: Ensure lodge is compliant
- Safari shop: Manage the safari shop manager in conjunction with the regional trainer and group safari shop management team
- Massage: Ensure that both Massage business units are well managed and that the business is operating optimally
- Oversee lodge conservation and sustainability efforts.
- Work with executive chef to ensure menu and food are aligned to lodge quality standards and requisite guest food scores and food budgets are being met and monitored.
- Lodge Marketing: Management of lodge social media platforms, including Facebook, Instagram, etc. Ensure regular stories to the Company’s teams are distributed and that the Company’s Private Game Reserve maintains a strong presence in internal comms

**Requirements: Qualifications, Skills, Knowledge, Experience**
- 3 - 5 years minimum management experience in a 5-star lodge operation of similar size and complexity (further details of the lodge and reserve will be disclosed at the interview)
- Management degree and/or hospitality and service training.
- Previous experience in running a luxury operation within a wildlife setting.
- Previous experience in managing a large lodge management team.
- Previous experience in working closely with rural communities.

**Personal/Professional Attributes**
- Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and ability to demonstrate this.
- Driven, energetic, compassionate and ambitious, with strong leadership and mentoring skills.
- Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience.
- Awa