Operations Executive

2 weeks ago

Somerset West, Western Cape, South Africa Kencorp Executive Search Full time
A competitive Fast-Food company in the Western Cape is looking for an experienced Operations Executive to lead and manage their operations

Responsibilities

  • Responsible for the overall business operations strategy ensuring optimum growth and success
  • Promotion of company mission, goals and values
  • Formulate and recommend strategic plans and policies
  • Effectively manage annual plans and budgets
  • Ensure compliance with approved policies and objectives throughout all of the regions
  • Plan and direct changes, staffing and reporting relationships encouraging teams to reach their targets and objectives
  • Ensure that all company assets are properly maintained and managed efficiently
  • Ensure that all stock, consumables and small wares are used efficiently
  • Ensure that all company cash, card, and banking methods are correctly managed
  • Maximize the profitability of the various areas
  • Monitor profitability (using the available reports) to ensure achievement of Annual Operating Profit targets
  • Ensure accurate forecasts of sales and labour
  • Exceptional operational/commercial acumen and general business knowledge required through ongoing partnership with stakeholders.
  • Promote positive partnerships with all departments throughout the business
  • Nurture and grow critical skills in both teams and individual staff
  • Growing leaders by conducting regular performance appraisals, and individual Development Plans
  • Provide relevant recognition at all levels and environments
  • Manage all employee relations issues in conjunction with relevant team
  • Ensure the team creates and maintains a customer focused environment
  • Monitor and implement programmes to improve customer experience where required
  • Prompt follow up on any issues arising from customer experiences and ensure corrective action is taken
  • Develop a strong sales culture, striving to consistently exceed sales targets
  • Maximise sales opportunities and market development activities appropriately
  • Keep Marketing team updated on competitor activity and recommend competitive strategies for implementation
  • Identify and analyse trends including financial data to forecast business impact or possible opportunities
  • Understand local competition and upcoming events that may affect the business
  • Understand and correct team deficiencies that impact sales and transaction growth
  • Evaluation of current and new products on sales and customer growth
  • Continuous analysis and feedback on the effectiveness marketing activities

Requirements:

***- Relevant Business-related Tertiary qualification

  • Masters or MBA is preferred
-
MUST HAVE a minimum of 10 years Senior Operations Management experience in a fast-paced environment (NOT Retail)

  • Experience managing people and teams across Multiple stores in different geographical areas
  • Highly motivated individual, with exceptional energy levels and a passion for excellence
  • Ability to handle high levels of pressure and critical decision making
  • Flexible, proactive and decisive character
  • High level of Integrity and reliable
  • Manage and maintain confidentiality at all times
  • Coaching and mentoring mindset
  • Inspiring leadership style
  • Excellent communication skills, assertive, but also compassionate and empathetic
  • Salary is dependent on experience, qualification and relevant industry background
  • South African citizens only

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