Telemarketer and Lead Administrator

2 weeks ago


Cape Town, Western Cape, South Africa Job Crystal Full time

A payment solutions provider is looking for a Telemarketer/Lead Administrator at their Sales & Service department based in Western Cape.


DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

  • Monitor and manage incoming leads generated through various platforms, including but not limited to website inquiries, social media channels, and marketing campaigns
  • Vet leads to ensure their validity and relevance to specific product criteria, conducting preliminary research where necessary to gather additional information
  • Document lead interactions and update lead status on Dynamics, maintaining accurate and uptodate records for effective tracking and followup
  • Collaborate with the formal sales team to distribute qualified leads, providing relevant background information and insights to facilitate effective engagement
  • Maintain the lead distribution strategies to ensure equitable allocation of leads among the formal sales team
  • Conduct outbound telemarketing campaigns to proactively reach out to potential retail business clients, introducing the company's product and its benefits
  • Continuously update and refine the marketing database with new leads and relevant information obtained through ongoing lead generation and telemarketing activities
  • Articulate the features and advantages of the product in a compelling manner, addressing customer inquiries and objections to drive interest and engagement

REQUIREMENTS

  • Matric essential
  • Additional qualifications in sales or marketing are advantageous
  • Proven experience in lead generation, telemarketing, or sales, preferably within the financial services industry or related field
  • Familiarity with CRM software and lead management tools, with the ability to navigate and utilize these systems proficiently
  • Strong organizational and time management skills
  • Attention to detail
  • Ability to prioritize tasks in a fastpaced environment
  • Excellent communication skills, with the ability to engage with customers effectively and build rapport over the phone and through written communication

Pay:
Up to R12 000,00 per month

Experience:

  • Marketing and sales: 1 year (preferred)


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