Service Administrator IndustrialEquiptment

2 weeks ago


Pretoria, Gauteng, South Africa Umoja Recruitment Services Full time

  • Receiving and professionally handling customer calls and enquiries.
  • Communicate effectively with operational staff, customers, and suppliers
  • Responsible for putting together and sending quotations timeously.
  • Following up on all quotations sent and understanding why we are not converting them should that be the case.
  • Ensuring that work in progress report (G01) is kept to a minimum.
  • Monitor MSD report on a daily basis and balance back to G01 report.
  • Submit daily tracking reports (downtime/ services) to the customer timeously.
  • Invoicing job cards daily with the correct supporting documentation, ensuring that work in progress is kept to a minimum.
  • Manage an effective document control.
  • Ensure that all job cards and WIP`s are processed and billed to the correct customers, in line with monthly deadline requirements.
  • Maintain business relationship with customers to ensure they are satisfied with our service delivery.
  • Weekly forecast reports (like booking jobs, planning services and load testing etc.)
  • General admin duties.
  • Drive continuous improvement initiatives.

Skills / Qualifications:

  • Matric
  • Relevant 3 years tertiary qualification
  • Must have a minimum 3 years or more relevant working experience.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Autoline experience would be an advantage.
  • Must have an outgoing personality, good verbal and written communication skills with customers and technicians on all levels.
  • Customer focused.
  • Good administration, organizational and time management skills.
  • Able to work independently.
  • Need to be able to work quickly and accurately


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