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Customer Support Analyst
2 weeks ago
The successful candidate will be responsible for providing technical support to customers, troubleshooting customer issues, and responding to customer inquiries.
Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Troubleshoot customer issues and provide solutions
- Respond to customer inquiries in a timely manner
- Monitor customer feedback and provide feedback to management
- Maintain customer records and update customer information
Requirements:
- Bachelor's degree in Computer Science or related field
- At least 2 years of experience in customer service or technical support
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Knowledge of customer service software and databases
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