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Cx Analyst
2 weeks ago
Job Details:
Department
IT
Minimum experience
Mid-Senior
Company primary industry
Information Technology and Services
Job functional area
Data Analyst
Contract term
More than 6 months
Salary
R R per annum
Requirements:
- 8 years in Customer Experience Design (for process engineering and customer experience)
- Minimum 5 years previous process modelling experience using known process modelling notations.
- Experience in Agile SDLC environment User Experience and Interaction
- Proficiency in Microsoft Office Suite
- Previous experience / exposure to SAFe Agile methodology essential
- Previous modelling experience using Sparx Enterprise Architect for process modelling considered an advantage.
- Identification of personas as input to CX Design
- Definition and documentation of successful customer outcome canvases
- Definition and documentation of customer narratives in line with actual business scenarios
- Identification of dependencies for automation in line with defined customer narratives
Qualifications:
- Bachelor's degree in Computer Science or related field required.
- Experience in Agile SDLC environment User Experience and Interaction
- Proficiency in Microsoft Office Suite
- Previous experience / exposure to SAFe Agile methodology essential
- Previous modelling experience using Sparx Enterprise Architect for process modelling considered an advantage.
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