Outbound Call Center Director

2 weeks ago

Cape Town, Western Cape, South Africa MCI Careers Full time

LOCATION:
Cape Town,

ZA JOB TYPE:

Full-Time POSITION OVERVIEW:

Job Title:
Outbound Call Center Director (Political Campaign)

Job Type:
Full-time, Permanent

Location:
Onsite, Cape Town (US hours)

About Us:


MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.

With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.


Position Overview:

We are seeking a seasoned and visionary Outbound Call Center Director to lead our political campaigning initiatives.

As a Director, you will play a pivotal role in shaping the direction of our outreach efforts, driving strategic decision-making, and ensuring the success of our political campaigns.


POSITION RESPONSIBILITIES:

Key Responsibilities:

  • Develop and execute comprehensive outbound call center strategies and campaigns focused on political advocacy, voter mobilization, and grassroots engagement.
  • Lead a multidisciplinary team of call center managers, supervisors, agents, and campaign strategists, providing guidance, direction, and support to achieve campaign objectives.
  • Establish campaign goals, targets, and performance metrics, and oversee the tracking, analysis, and reporting of campaign outcomes to stakeholders and senior management.
  • Collaborate with political consultants, campaign advisors, and external partners to develop campaign messaging, scripts, and voter outreach strategies that align with campaign objectives and resonate with target audiences.
  • Drive innovation and continuous improvement in campaign tactics, technologies, and methodologies to optimize campaign effectiveness, efficiency, and impact.
  • Ensure compliance with campaign regulations, legal requirements, and ethical standards in all outreach activities, data management practices, and communications.
  • Manage campaign budgets, resource allocation, and expenditure to maximize return on investment and achieve costeffective campaign outcomes.
  • Foster a culture of accountability, transparency, and excellence within the call center team, promoting professional development, teamwork, and a commitment to achieving campaign goals.
  • Represent the organization in political forums, community events, and stakeholder meetings, advocating for campaign priorities, building relationships, and advancing campaign objectives.
  • Stay informed about political developments, policy issues, and electoral trends, and provide strategic insights, analysis, and recommendations to inform campaign decisionmaking and messaging.

CANDIDATE QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

  • Bachelor's degree in Business Administration, Finance, or related field; advanced degree or certifications in management or leadership preferred.
  • Extensive experience in senior leadership roles within outbound call center environments, with a proven track record of success in political campaigning, advocacy, or related fields
  • Strong strategic thinking, analytical, and problemsolving skills, with the ability to translate complex political issues and campaign objectives into actionable plans and initiatives.
  • Exceptional communication, negotiation, and relationshipbuilding skills, with the ability to engage and influence diverse stakeholders, including political leaders, donors, volunteers, and community members.
  • Deep knowledge of political processes, electoral systems, and campaign strategies, with a passion for civic engagement, social justice, and democratic participation.
  • Proficiency in campaign management tools, CRM systems, and data analytics software to track, analyze, and optimize campaign performance.
  • Demonstrated leadership qualities, including vision, integrity, resilience, and the ability to inspire, motivate, and empower teams to achieve ambitious goals.
  • Flexibility to work evenings, weekends, and irregular hours as needed to support campaign activities, attend events, and meet deadlines.
  • Bachelor's degree in political science, public administration, communications, or a related field; advanced degree or professional certifications preferred.

CONDITIONS OF EMPLOYMENT:

  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS:

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary an

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