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CRM & Sales Coordinator

3 months ago

Cape Town, Western Cape, South Africa Femminit Recruitment Full time
Having experience working within CRM software and data analytics tools (Microsoft BI), you will be responsible to electronically search, record and distribute leads from various platforms and administering and maintaining accurate customer records within the CRM, generate pipeline/sales reports, showcasing excellent data analytic capabilities

Minimum
Grade 12

A tertiary qualification in computer science will be a distinct advantage

Microsoft Power BI

Approximately - 4 years CRM (Maximiser) administration experience

Key Skills
Statistical knowledge

Creating data visualizations

Creating dashboards and reports

CRM Administration & Support
Maintain data quality within the CRM system by cleansing, de-duping, and enriching data on a regular basis

Configure the CRM system to meet the specific needs of users, including customizing fields, workflows, objects, and page layouts

Stay up-to-date on CRM best practices and new features/functionality to ensure that the system is being used to its full potential

Work closely with other departments (e.g., Marketing, Sales, Subsidiaries) to understand their needs and ensure that the CRM system meets their requirements

Serve as the point of contact for CRM-related issues, working with the CRM and other support vendors to attend to any technical enhancements and problems

Import and export data from the CRM system as needed

Perform regular backups of CRM data

Develop and implement processes and procedures for managing CRM data

Keep abreast of new CRM technologies and developments

Sales Administration
Source leads from various databases and distribute for tender purposes

Coordinate and migrate API/Microsoft BI generated leads into the CRM

Administer the Info box of the company and distribute leads and

Support Sales Executives

Support and training to Subsidiary CRM users

Minute taking - preparation and distribution

Data and Trend Analysis
Monitor CRM usage metrics to identify trends and areas for improvement

Create dashboards for Data Visualizations

Administer and disseminate business leads through API/Microsoft BI platforms for lead generation purposes

Reporting
Generate various sales activity reports - fortnightly, monthly and bi-annual summations

Application Procedure
We wish you everything of the best with your career,

Femminit Recruitment

Job Types:
Full-time, Permanent

Salary:
Up to R25 000,00 per month

Ability to Commute:

  • Cape Town, Western Cape (required)

Ability to Relocate:

  • Cape Town,

Western Cape:
Relocate before starting work (required)