Mr D

2 weeks ago

Johannesburg, Gauteng, South Africa Takealot Full time
, a leading South African online retailer, is looking for a highly talented Franchise Compliance Controller to join our Johannesburg Takealot MrD Team.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.

We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

Branch/Hub Operations Ensures a strong relationship is formed with all Franchisee and staff related to On-Demand Operations

Your responsibilities will include:

Act as hands on support to branches/hubs to resolve operational issuesMonitor and report on franchise and driver performance and operational compliance in the fieldGain contextual understanding of the operational levers involved in driving performance, both regionally and branch-specific.

Identify common trends within operations and provide weekly / monthly reporting and feedback where appropriateMaintain service levels of franchises according Service Level Agreements and able to implement corrective measures operationally within service hubs, as related to further business strategies aligned with the Head Office and operational teamsMonitor and report on branch adherence to franchise agreements and key performance indicators (KPI's)Manage and work to improve weekly KPI's at franchise levelConduct regular audits to assess & measure performance and compliance.

Communicate branch/hub audit findings and ensure resolution thereofTravel locally in and around an allocated region, as well as to allocated regional branches as required as part of your weekly deliverablesConduct regular branch/hub visits to drive performance and ensure processes and procedures are followed and to communicate these inefficiencies with Regional TeamsAddress key branch tracking metrics in regional performance management with the franchise management teams and compiling weekly reports to feedback and addressConduct branch/hub operational audits to ensure compliance and identify operational inefficiencies GAP / SWOT analysisAttend branch/hub openings and support with the execution of the entire operational processCoordinate the distribution of marketing material for new branch/hub openingsEffectively apply branch/hub scorecards to identify gaps or deviations and engage appropriately to resolve issuesDriver Network Growth and Compliance
Your responsibilities will include:
Address key branch tracking metrics in regional driver growth with the franchise management teams and compiling weekly reports to feedback and address Address key branch tracking metrics in regional complaints and branch-customer satisfaction with the franchise management teams and compiling weekly reports to feedback and address Conduct uniform audits with drivers in the field to ensure agreed upon checks are conducted Ensure drivers obtain and maintain a good public image Investigate driver complaints / discipline issues and resolve to completion Ensure handover processes are adhered to Enforce driver discipline and compliance within operational standardsTraining and Development
Your responsibilities will include:
Train and inform SOP's at a franchise level (Branch Managers, Staff and Drivers), and identify non-compliance as necessary to senior management Assist in the continued improvement of SOP's across the delivery network Conduct needs analysis to understand training and development needs Execute / facilitate training of new or existing processes Train and inform on operational process flows, and standard operational procedures as requiredAttributes required: High energy, self-starter, self-motivated, proactive, high level of initiative, creative and adaptable Project management and ability to prioritise focus according to set deliverables is critical Auditing SOP compliance Execution oriented and operationally pragmatic Understand how technology works for business Hands-on field and operational experience System and process-orientated Attention to detail while still seeing the bigger picture Understand convenience and customer service Comfortable with change and able to engage with colleagues to assess and refine approach Low on ego, high on delivery and execution; but able to network effectively and garner cooperation and collective buy-in from key clients and business owners Organization & sound communication will be key success factors of a Compliance supervisor (Franchise)

Comfortable working under pressure and successfully engage in multiple initiatives simultaneously Plan, manage and be responsible for own time management according to tasks priorities Possess a high attention to detail Concerned with maintaining standards of accuracy and qualityQualifications & Experience: 3 yrs experience in a client-facing role in an operational environment or similar required A degree or equivalent work experience in process analysis and client management Ability to analyse data and create reports Proficient in Microsoft Office (word, excel & powerpoint) required Proven track record in operational delivery and execution Operational experience managing an outlet, hub or a restaurant will be advantageous Previous franchise working experience will be advantageous Training experience in an operational setting will be advantageous IT or tech savvy will be advantageous Good knowledge of Power BI, SAP IBP/BI/BO or Tableau advantageous Good knowledge of MS PowerPoint, Excel and Word At ease with high volume of numbers and works well with large sets of data Field-based work experience Previous experience in the logistics industry is not required Excellent communication and interpersonal skills Keen attention to detail Able to coordinate across functional teams to promote efficient operations Analyze and report on eCommerce performance metrics to identify areas for improvement and growth opportunities

The Environment:
employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of being the leading e-commerce company in Africa.

We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.

We are short on ego and high on output.
We are doers and not only thinkers, it's all in the execution after all.
We love what we do and what we are creating.

We seek to Employ an Extraordinary Mind who:
is respectful but forthrightis an expert at doing, who can not only design but also executeis analytical, able to use data to make decisionsis competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hoursis passionate about the potential of e-commerce and delivering a world-class customer experienceis entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and fasteris business SMART.

Able to think about problems from a business perspective using technical and product input;is curious and challenge the status quois innovative and enjoys iterationis collaborativewill be at the cutting edge of developing new concepts for takealot.comthinks like an owner of the businessis SMART, has INTEGRITY and is HARD WORKINGIf you meet the above you are an Extraordinary Mind, so come and join us Takealot is an Equal Opportunity Employer.

Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

#J-18808-Ljbffr

  • Mr D

    2 weeks ago

    Johannesburg, Gauteng, South Africa Mrdfood Full time

    Mr D, a division of , is looking for a highly talented Sales Area Lead to join our team in Johannesburg.We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join usThink you've been challenged before? Think again Scale: Show the millions of Mr D customers what you can doLearn: We work with the best...

  • Mr D

    2 weeks ago

    Johannesburg, Gauteng, South Africa Takealot Full time

    , a division of , is looking for a highly talented Sales Area Lead to join our team in Johannesburg.We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join usThink you've been challenged before?Think again Scale: Show the millions of Mr D customers what you can do Learn: We work with the best of...

  • Mr D

    2 weeks ago

    Johannesburg, Gauteng, South Africa takealot Full time

    A division of, is looking for a highly talented Sales Area Lead to join our team in Johannesburg.We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.Think you've been challenged before? Think againScale: Show the millions of Mr D customers what you can doLearn: We work with the best of the...

  • Mr D

    2 weeks ago

    Johannesburg, Gauteng, South Africa takealot Full time

    We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join usThink you've been challenged before? Think again- Scale: Show the millions of Mr D customers what you can do- Learn: We work with the best of the best, and then some.This position reports to the Head of Sales & Account Managers for Mr...

  • Mr D

    2 weeks ago

    Johannesburg, Gauteng, South Africa takealot Full time

    We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build...

  • Drone Pilots

    2 weeks ago

    Johannesburg, Gauteng, South Africa SISOL Recruitment Full time

    Remote Pilot Certificate/Licence (MR/FW or MR and FW) Driver's license with own reliable transport and driving experience. AVSEC/AVMED/Dangerous Goods/Firefighting/CRM training beneficial PSIRA Registered (Grade E or D or C) BVLOS beneficial Clear criminal record Pilot to have healthy habits (no drug and/or alcohol abuse / medically fit) An understanding of...

  • Mr D

    2 weeks ago

    Johannesburg, Gauteng, South Africa takealot Full time

    , a leading South African online retailer, is looking for a highly talented Franchise Compliance Controller to join our Johannesburg Takealot MrD Team. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility...

  • Fast Food Restaurant Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    Fast Food / Take Away Restaurant in OR Tambo airport is looking for a store Manager. Candidates with 4+ years Restaurant management experience in a fast food / take away Restaurant will be preferred. Must have strong general management skills with the ability to manage a complete Restaurant operation front and back of house. Looking for an individual who is...

  • Fast Food Restaurant Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    Fast Food / Take Away Restaurant in Rosebank is looking for a store Manager. Candidates with 4+ years Restaurant management experience in a fast food / take away Restaurant will be preferred. Must have strong general management skills with the ability to manage a complete Restaurant operation front and back of house. Looking for an individual who is skilled...

  • Fast Food Restaurant Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    Fast Food / Take Away Restaurant in Rosebank is looking for a store Manager. Candidates with 4+ years Restaurant management experience in a fast food / take away Restaurant will be preferred. Must have strong general management skills with the ability to manage a complete Restaurant operation front and back of house. Looking for an individual who is skilled...

  • Restaurant Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Red Rock Recruitment Full time

    A Restaurant in Bedfordview is looking at hiring a restaurant manager. The ideal candidate must have the following: 5 or more years of experience as a restaurant or hotel manager Must be good at what they do, good with staff, good with customers Able to maintain themselves and others to a high standard Confident and able to handle large amounts of staff and...

  • Area Manager Power Fashion Johannesburg North

    2 weeks ago

    Johannesburg, Gauteng, South Africa Mr Price Group Full time

    Responsibilities: Driving Sales and Contribution:T ake direct responsibility for the profitability of the stores in an assigned area, through the achievement of sales targets and the effective management of wages and other controllable expenses against agreed budgets. L ead stores to operate efficiently in order to achieve or exceed sales targets. M onitor...

  • Lecturer.2.01

    2 weeks ago

    Johannesburg, Gauteng, South Africa University of the Witwatersrand Full time

    Requirements for the job Current registration with the HPCSA as an occupational therapist in independent practice. Applicants must be in possession of at least a Master's degree in occupational therapy, or a relevant equivalent. At least three (3) years' clinical experience in Mental Health and/or communitybased rehabilitation. Must have a South African...

  • Mr D

    3 days ago

    Johannesburg, South Africa takealot.com Full time

    We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us! **Think you've been challenged before? Think again!** - **Scale**: Show the millions of Mr D customers what you can do - **Learn**: We work with the best of the best, and then some. **This position reports to the Head of Sales & Account...

  • Mr D

    2 weeks ago

    Johannesburg, South Africa takealot.com Full time

    , a division of takealot.com, is looking for a highly talented Restaurant Account Associate to join our team in Johannesburg. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!  Think you’ve been challenged before? Think again! Scale : Show the millions of Mr D customers...

  • Mr D

    4 weeks ago

    Johannesburg, South Africa takealot.com Full time

    , a division of takealot.com, is looking for a highly talented Sales Area Lead to join our team in Johannesburg. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!  Think you’ve been challenged before? Think again! Scale : Show the millions of Mr D customers what you can...

  • Mr D

    4 weeks ago

    Johannesburg, South Africa takealot.com Full time

    We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build...

  • Drone Pilots

    2 months ago

    Johannesburg, South Africa SISOL Recruitment Full time

    Remote Pilot Certificate/Licence (MR/FW or MR and FW) - Driver’s license with own reliable transport and driving experience. - AVSEC/AVMED/Dangerous Goods/Firefighting/CRM training beneficial - PSIRA Registered (Grade E or D or C) - BVLOS beneficial - Clear criminal record - Pilot to have healthy habits (no drug and/or alcohol abuse / medically fit) - An...

  • Fast Food Restaurant Manager

    4 weeks ago

    Johannesburg, South Africa Restaurant Careers Full time

    Fast Food / Take Away Restaurant in Rosebank is looking for a store Manager. Candidates with 4+ years Restaurant management experience in a fast food / take away Restaurant will be preferred. Must have strong general management skills with the ability to manage a complete Restaurant operation front and back of house. Looking for an individual who is skilled...

  • Fast Food Restaurant Manager

    4 weeks ago

    Johannesburg, South Africa Restaurant Careers Full time

    Fast Food / Take Away Restaurant in OR Tambo airport is looking for a store Manager. Candidates with 4+ years Restaurant management experience in a fast food / take away Restaurant will be preferred. Must have strong general management skills with the ability to manage a complete Restaurant operation front and back of house. Looking for an individual who is...

  • Fast Food Restaurant Manager

    4 weeks ago

    Johannesburg, South Africa Restaurant Careers Full time

    Fast Food / Take Away Restaurant in OR Tambo airport is looking for a store Manager. Candidates with 4+ years Restaurant management experience in a fast food / take away Restaurant will be preferred. Must have strong general management skills with the ability to manage a complete Restaurant operation front and back of house. Looking for an individual who is...

  • Fast Food Restaurant Manager

    4 weeks ago

    Johannesburg, South Africa Restaurant Careers Full time

    Fast Food / Take Away Restaurant in Rosebank is looking for a store Manager. Candidates with 4+ years Restaurant management experience in a fast food / take away Restaurant will be preferred. Must have strong general management skills with the ability to manage a complete Restaurant operation front and back of house. Looking for an individual who is skilled...

  • Restaurant Manager

    2 weeks ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    A Restaurant in Bedfordview is looking at hiring a restaurant manager.The ideal candidate must have the following:5 or more years of experience as a restaurant or hotel managerMust be good at what they do, good with staff, good with customersAble to maintain themselves and others to a high standardConfident and able to handle large amounts of staff and a...

  • Restaurant Manager

    1 week ago

    Johannesburg, South Africa Red Rock Recruitment Full time

    A Restaurant in Bedfordview is looking at hiring a restaurant manager.The ideal candidate must have the following:5 or more years of experience as a restaurant or hotel managerMust be good at what they do, good with staff, good with customersAble to maintain themselves and others to a high standardConfident and able to handle large amounts of staff and a...

  • Restaurant Manager

    2 weeks ago

    Johannesburg, South Africa Red Rock Recruitment Full time

    A Restaurant in Bedfordview is looking at hiring a restaurant manager. The ideal candidate must have the following: 5 or more years of experience as a restaurant or hotel manager Must be good at what they do, good with staff, good with customers Able to maintain themselves and others to a high standard Confident and able to handle large amounts of staff...

  • Fast Food Restaurant Manager – Rosebank

    2 weeks ago

    Rosebank, City of Johannesburg Metropolitan Municipality, Gauteng, , South Africa Restaurant Staff Full time

    Fast Food / Take Away Restaurant in Rosebank is looking for a store Manager. Candidates with 4+ years Restaurant management experience in a fast food / take away Restaurant will be preferred. Must have strong general management skills with the ability to manage a complete Restaurant operation front and back of house. Looking for an individual who is skilled...

  • Fast Food Restaurant Manager – Rosebank

    1 month ago

    Rosebank, City of Johannesburg Metropolitan Municipality, Gauteng, 2132, South Africa Restaurant Staff Full time

    Fast Food / Take Away Restaurant in Rosebank is looking for a store Manager. Candidates with 4+ years Restaurant management experience in a fast food / take away Restaurant will be preferred. Must have strong general management skills with the ability to manage a complete Restaurant operation front and back of house. Looking for an individual who is skilled...

  • Fast Food Restaurant Manager – Rosebank

    4 weeks ago

    Rosebank, City of Johannesburg Metropolitan Municipality, Gauteng, 2132, South Africa Restaurant Staff Full time

    Fast Food / Take Away Restaurant in Rosebank is looking for a store Manager. Candidates with 4+ years Restaurant management experience in a fast food / take away Restaurant will be preferred. Must have strong general management skills with the ability to manage a complete Restaurant operation front and back of house. Looking for an individual who is skilled...

  • Area Manager Power Fashion Johannesburg North

    3 weeks ago

    Johannesburg, South Africa Mr Price Group Full time

    R e sponsibilities: Driving Sales and Contribution:T ake direct responsibility for the profitability of the stores in an assigned area, through the achievement of sales targets and the effective management of wages and other controllable expenses against agreed budgets. L ead stores to operate efficiently in order to achieve or exceed sales targets. M...

  • Mr D

    4 weeks ago

    Johannesburg, South Africa takealot.com Full time

    takealot.com, a leading South African online retailer, is looking for a highly talented Franchise Compliance Controller to join our Johannesburg Takealot MrD Team. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows...

  • Head of Mathematics

    4 weeks ago

    Johannesburg, South Africa Sacred Heart College Full time

    Sacred Heart College is a Marist Brothers school founded in 1889. The College is situated in Observatory, Johannesburg. It is distinguished among independent schools for its contribution to fostering an inclusive society in South Africa. This diverse environment encourages all members of our community to benefit from integrating children and teachers from...