Incident Manager

Job Description:This role forms part of the Systems Operations and Management Team. Incident management is responsible for optimally managing the end-to-end life cycle of all Incidents affecting BankservAfrica Services and customers.The focus of this role is to follow incident management protocols and restore IT services to normal operations as quickly as...

TheSpecialist: Incident Management will be responsible for logging and owning issue resolution follow up and communication, impact analysis and reporting on incident escalated to the Nerve Centre with the end view of enhancing the customer operations service delivery.The Specialist: Incident Management ensure that issues are escalated to there relevant...

Gauteng, Johannesburg R R Annually Cost To Company Role: Incident andProblem Manager: Shared Services (ISP)Location: JohannesburgA leading ISP/ICT company is looking for an Incident & Problem Manager who will be accountable for managing the major incident process for Urgent and High business impacting incidents, ensuring that customer communications, triage,...

Requirements: Bachelors degree or higher diploma with qualifications in computer science, electrical engineering, telecommunication engineering, information technology and related fields. Certificates, Licenses, Registrations: ITIL, CCNA, advantageous Service Management experience Previous Team Leader skills & experience and Management Experience Customer...

Job Title: Incident Problem ManagerWelcome to our team! We are looking for an Incident Problem Manager to join our dynamic company.Duties:Maintain Known Error databaseProblem management reporting and metricsDrive the process the adherence during Incident Problem HandlingParticipate in Incidents to ensure all parties contribute to permanent...

Duties:Maintain Known Error databaseProblem management reporting and metricsDrive the process the adherence during any Incident Problem HandlingParticipate in the Incidents to ensure that all parties contribute to the permanent resolution. Coordinate between multiple support teams and with vendors to delivery incident problem resolution.Validate the Incident...

Job Description:The role is a key role within IT Service management. As the Problem Manager, you will be responsible for preventing incidents from happening as well as minimising the impact of incidents that can't be prevented. This role identifies, prioritizes, and assigns responsibility for problems and then manages them through the entire process to...

The Problem Management Analyst takes responsibility for researching the root causes of incidents, providing temporary solutions (Workarounds), and developing final solutions for known errors. The individual in this position engages in proactive problem management by analyzing trends or historical data of incidents and services.Key Areas Plans, performs, and...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

Our client is looking for a SOC Manager to join their team You will be responsible for planning, directing and controlling the SOC functions and operations. Ensure continuous monitoring and analysis of incidents to protect people, technology and process addressing all security incidents and ensuring timely escalation.Responsibilities: Responsible for the...

Purpose:To ensure that Reflex continuously does more with less without compromising on quality, whilst making our clients adore us, ensuring business growth and retention. As Reflex's Service Delivery Manager, you will be responsible for managing the day-to-day IT Operations on behalf of the clients you look after, acting in the best interest of the client...

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

Khonology is seeking four experienced and highly skilled RTE Managers to join our team for a one-year contract engagement on a hybrid basis.You will be responsible Team Management, Project Management, Scrum, SRE/RTE Services and Remedy BMC You will work closely with our development teams and platform teams to close and approve remedy incidents and changes;...

PaysAfrique du SudLieuSouth AfricaLieu de travailJOHANNESBURG(ZAF)Société employeurTotalEnergies Marketing South Africa (Pty) LtdDomaineSystèmes d'InformationType de contratCDIExpérienceMinimum 6 ansAs a Service Delivery Manager you will possess the following:Relevant degree or diploma in IT or management3 years' experience in the IT industry with at...

Service Level Management Ensure that agreed service levels are consistently met on a monthly basis Continual improvement and maintenance of an efficient service catalogue that will form the basis of services delivered to users Manage the Service catalogue Ensure that all service management processes are executed to fulfil the process objective Support the...

Job Description:BankservAfrica being a payment clearing house and part of the National Payments System of South Africa and being the trusted partner servicing the financial industry, including banking institutions, requires the exercise of unconditional honesty and transparency on the part of the employee in respect of his duties and...

Khonology is seeking four experienced and highly skilled RTE Managers to join our team for a one-year contract engagement on a hybrid basis. You will be responsible Team Management, Project Management, Scrum, SRE/RTE Services and Remedy BMC You will work closely with our development teams and platform teams to close and approve remedy incidents and changes;...

We are looking for a Service Delivery Manager to join our driven and dynamic team. The SDM's role is to ensure that Reflex continuously does more with less without compromising on quality, whilst making our clients adore us, ensuring business growth and retention. As Reflex's Service Delivery Manager, you will be responsible for managing the day-to-day IT...

We are looking for a dedicated individual to join our team as a Client Account Coordinator at our company.To act as the main point of contact for assigned accounts, ensuring timely submission of progress reports and contractual documentation. Take full responsibility for monthly service/project reviews and explore opportunities for cross-selling with the...

Job Description:PURPOSE:Management of The Monitoring & Processing of Critical systems, processes & Infrastructure.There are four separate shifts teams made up of approximately 10 Command Centre Operators,1 Team leader. The Assistant Command Center Manager is responsible for managing 2 of these teams. The Command Center Assistant Manager is required to...