Incident and Problem Manager: Shared Services

Requirements: Bachelors degree or higher diploma with qualifications in computer science, electrical engineering, telecommunication engineering, information technology and related fields. Certificates, Licenses, Registrations: ITIL, CCNA, advantageous Service Management experience Previous Team Leader skills & experience and Management Experience Customer...

Job Description:The role is a key role within IT Service management. As the Problem Manager, you will be responsible for preventing incidents from happening as well as minimising the impact of incidents that can't be prevented. This role identifies, prioritizes, and assigns responsibility for problems and then manages them through the entire process to...

Job Title: Incident Problem ManagerWelcome to our team! We are looking for an Incident Problem Manager to join our dynamic company.Duties:Maintain Known Error databaseProblem management reporting and metricsDrive the process the adherence during Incident Problem HandlingParticipate in Incidents to ensure all parties contribute to permanent...

Job Description:This role forms part of the Systems Operations and Management Team. Incident management is responsible for optimally managing the end-to-end life cycle of all Incidents affecting BankservAfrica Services and customers.The focus of this role is to follow incident management protocols and restore IT services to normal operations as quickly as...

Duties:Maintain Known Error databaseProblem management reporting and metricsDrive the process the adherence during any Incident Problem HandlingParticipate in the Incidents to ensure that all parties contribute to the permanent resolution. Coordinate between multiple support teams and with vendors to delivery incident problem resolution.Validate the Incident...

The Problem Management Analyst takes responsibility for researching the root causes of incidents, providing temporary solutions (Workarounds), and developing final solutions for known errors. The individual in this position engages in proactive problem management by analyzing trends or historical data of incidents and services.Key Areas Plans, performs, and...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

An exciting permanent role has just opened up at a Financial institution. Our client is on the hunt for an Incident Manager with - 4 years of experience as an Incident Manager in a large JSE-listed environmentKey Responsibilities: Engaging with functional peers to collaborate and share information related to the service management service provided Engaging...

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

Minimum requirements: Certificate or Diploma in computer science, information systems, or related fields years experience in a system analysis experienceResponsibilities: Build working relationships across teams and functional lines in oyder to enhance work delivery, collaboration and innovation Develop, encourage and nurture collaborative relationships...

TheSpecialist: Incident Management will be responsible for logging and owning issue resolution follow up and communication, impact analysis and reporting on incident escalated to the Nerve Centre with the end view of enhancing the customer operations service delivery.The Specialist: Incident Management ensure that issues are escalated to there relevant...

Service Level Management Ensure that agreed service levels are consistently met on a monthly basis Continual improvement and maintenance of an efficient service catalogue that will form the basis of services delivered to users Manage the Service catalogue Ensure that all service management processes are executed to fulfil the process objective Support the...

Webhelp is looking for a dedicated and collaborative Shared Service Analyst (Logistics) to join our inclusive and welcoming team. This full-time shared service analysis role is based in Johannesburg, South Africa and comes with a favourable salary and many excellent benefits.As a skilled and attentive Shared Service Analyst, you will be responsible for...

Kerridge Commercial Systems (KCS) the market leader in developing and delivering fully integrated business management solutions our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively on a Global scale.By driving these core...

PaysAfrique du SudLieuSouth AfricaLieu de travailJOHANNESBURG(ZAF)Société employeurTotalEnergies Marketing South Africa (Pty) LtdDomaineSystèmes d'InformationType de contratCDIExpérienceMinimum 6 ansAs a Service Delivery Manager you will possess the following:Relevant degree or diploma in IT or management3 years' experience in the IT industry with at...

Gauteng _, JHB - Northern Suburbs _ Annually Cost To Company (Market related) _ A large, established group in Johannesburg North is looking for a Debtors Shared Services Operations Manager to join their dynamic and skilled team. __Job Description:_:- _Analysis and reporting on general debt collection _- _Ensuring internal controls are implemented and...

Job Title: Senior Financial Manager at Healthcare GroupThe Healthcare Group provides fulfilling careers that aim to make a difference in people's lives, by offering opportunities for highly skilled and passionate individuals who are committed to delivering quality health and care services. Joining our team means becoming part of a close-knit community that...

Primary Purpose of the RoleThe main responsibility is to ensure service excellence in IT Service Supervisory of staff towards incident response, request fulfilment, problem management, process adherence and process improvement in day-to-day IT support activities. A keen sense of proactive engagement to identify and improve areas of repeat incidents towards...

Purpose:To ensure that Reflex continuously does more with less without compromising on quality, whilst making our clients adore us, ensuring business growth and retention. As Reflex's Service Delivery Manager, you will be responsible for managing the day-to-day IT Operations on behalf of the clients you look after, acting in the best interest of the client...

Qualifications/ Experience:Skills and knowledgeMinimum requirement is a Grade 12 with Mathematics, NQF5 or better accounting qualification (or working towards such), minimum 1 year practical experience in accounts payable, receivable & cashbook (with multi-currency transactions)Sound financial and accounting skills;Good computer systems capabilities (Excel;...