Problem and Escalation Manager

The Problem Management Analyst takes responsibility for researching the root causes of incidents, providing temporary solutions (Workarounds), and developing final solutions for known errors. The individual in this position engages in proactive problem management by analyzing trends or historical data of incidents and services.Key Areas Plans, performs, and...

Gauteng, Johannesburg R R Annually Cost To Company Role: Incident andProblem Manager: Shared Services (ISP)Location: JohannesburgA leading ISP/ICT company is looking for an Incident & Problem Manager who will be accountable for managing the major incident process for Urgent and High business impacting incidents, ensuring that customer communications, triage,...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

Responsibilities:What will you contribute?This role will focus on the resolution of customer escalations raised at the executive level by collaborating with internal and external parties for resolution. Will identify key trends to support client retention.Responsibilities & Deliverables:Your deliverables will include, but are not limited to, the...

Job Description:The role is a key role within IT Service management. As the Problem Manager, you will be responsible for preventing incidents from happening as well as minimising the impact of incidents that can't be prevented. This role identifies, prioritizes, and assigns responsibility for problems and then manages them through the entire process to...

Job Title: Incident Problem ManagerWelcome to our team! We are looking for an Incident Problem Manager to join our dynamic company.Duties:Maintain Known Error databaseProblem management reporting and metricsDrive the process the adherence during Incident Problem HandlingParticipate in Incidents to ensure all parties contribute to permanent...

Duties:Maintain Known Error databaseProblem management reporting and metricsDrive the process the adherence during any Incident Problem HandlingParticipate in the Incidents to ensure that all parties contribute to the permanent resolution. Coordinate between multiple support teams and with vendors to delivery incident problem resolution.Validate the Incident...

Job Description:A KAM is a strategic management resource to retain, grow and provide value added solutions to ensure a mutually beneficial relationship between DSV and clients.(ads1)Job Responsibilities:Seek and continuously develop knowledge of our client business to build understanding of their needsEnsure mutually agreed upon configured solutions are...

Requirements: Bachelors degree or higher diploma with qualifications in computer science, electrical engineering, telecommunication engineering, information technology and related fields. Certificates, Licenses, Registrations: ITIL, CCNA, advantageous Service Management experience Previous Team Leader skills & experience and Management Experience Customer...

National Accounting Manager - Johannesburg Job Type Full Time Location Johannesburg Posted 1 month ago Trafalgar Johannesburg is seeking an experienced professional, as the National Accounting Manager, with an affiliation to SAICA, SAIBA, SAIPA. Understanding of HOA and Body Corporate Accounting, is important, to lead and manage our national community...

Job Description:This role forms part of the Systems Operations and Management Team. Incident management is responsible for optimally managing the end-to-end life cycle of all Incidents affecting BankservAfrica Services and customers.The focus of this role is to follow incident management protocols and restore IT services to normal operations as quickly as...

Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryManage...

Manage Project Life Cycle Provide leadership to project resources in a manner that ensures timely delivery on commitments/tasks in support of broader project deliverables Align and lead crossorganizational resources to ensure successful delivery of the project Develop Project Develop the overall project vision, approach, objectives and key deliverables...

TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:DELIVERY MANAGERWhat we'll bring:At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we're consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new...

Requirements: Grade 12 Years in a desktop or device support position is ideal A+ and N+ Certification JIRA Knowledge will be advantageous D365 knowledge will be advantageous Device Management experience Strong command of Microsoft and troubleshooting Strong command of Google Android OS on various devicesResponsibilities: Accurately and timeously capture all...

Purpose:To ensure that Reflex continuously does more with less without compromising on quality, whilst making our clients adore us, ensuring business growth and retention. As Reflex's Service Delivery Manager, you will be responsible for managing the day-to-day IT Operations on behalf of the clients you look after, acting in the best interest of the client...

Purpose of the Role:Responsible for Tactical/Operational and or Strategic Supplier relationship management. Including amongst others managing relationships between business (tactical/operational and strategic units) and suppliers as well as supplier performance. Ensuring that suppliers deliver against contractual SLAs and requirements of business units in...

The purpose of the role:Main Responsibilities: Plan, design and guide the support operations strategically and manage the client experience as it relates to the products and services that we offer Own the Incident, Request, Change and Escalation processes, ensuring accurate reporting and proactively initiating service improvement activities when required....

Essential Skills Technical Product know how Problem management and escalation. Value stream mapping, Six Sigma, 5S & Continuous Improvement.- processes, procedures, and guidelines. Qmethods in the Parts Quality environment. Leadership & Management competence, Communication and argumentation Skills, Business Writing Skills, Analytical skills, Presentation...

Job Description:This role forms part of the Operations - Change Management and reports into the Manager Technology Change Control.The focus of this role is to assist with the implementation of the strategic goals, with the focus of Customer and Regulatory service delivery. You will further be accountable for assisting with the development and maintenance of...