Rte Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Khonology (Pty) Ltd Full time

Khonology is seeking four experienced and highly skilled RTE Managers to join our team for a one-year contract engagement on a hybrid basis.


You will be responsible Team Management, Project Management, Scrum, SRE/RTE Services and Remedy BMC You will work closely with our development teams and platform teams to close and approve remedy incidents and changes; whilst creating an environment mutual influence.


Responsibilities

Remedy BMC

  • Daily remedy reporting on all open incidents and changes on remedy;
  • Liaising with platform teams to close and approve remedy incidents and changes;
  • Ensure engineers/developers close incidents and change items on remedy on scheduled dates;
  • Compile monthly report on remedy, reporting on each platform team
  • Ensure that no incidents and changes have breached for the month;
  • Keeping track with ITSM scorecard to ensure that the dashboard is on 100% closure rate and service population is filled in;
  • Check implementation planning has been attached on all change requests
    .

Team Management

  • Listen and support teams in problem identification and decisionmaking;
  • Create an environment of mutual influence;
  • Understand and empathize with others;
  • Encourage and support the personal development of each individual and the development of teams;
  • Coach people with powerful questions rather than use authority;
  • Support the teams' commitments;
  • Be open and appreciate openness in others.

Project Management

  • Project management of any small, medium, and large projects given by the area;
  • The project management of automation style projects within the area to enhance the space;
  • Management of budgets and financials attaining to the projects;
  • Assisting on projects headed up by others within the space;
  • Reporting and communication.

Scrum

  • Daily standup management and running of sessions;
  • Sprint planning management and running of sessions;
  • Creation of all JIRA tickets and maintenance of JIRA;
  • Compile end of sprint workload numbers for teams for delivery of Sprint and PI stats.

SRE/RTE Services

  • Compile PI calendar for RTE's;
  • JIRA weekly updating;
  • JIRA end of each sprint updating;
  • JIRA end of PI updating;
  • JIRA beginning of PI updating;
  • PowerBI end of sprint reporting;
  • CAB session admin work;
  • Managing small projects;
  • Support to RTEs;
  • Managing RTE team catch up sessions;
  • Daily standups for Senior RTE teams;
  • Daily remedy checks;
  • Monitoring incidents and changes logged;
  • Assist platform teams as and when required

Job Requirements

  • Bachelor's degree in Computer Science or related field.
  • Relevant certifications
  • 5+ years of experience in RTE Management role
  • Strong leadership skills and experience leading development and platform teams.
  • Knowledge of database technologies and data management.
  • Excellent communication and interpersonal skills.
  • Strong problemsolving and solutioning capabilities
  • Ability to work in a fastpaced, dynamic environment.


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