Analyst (Customer Insights)

2 weeks ago


Cape Town, Western Cape, South Africa Clicks Group Limited Full time

Advert reference:
click_014009

Advert status:
Online

-
Position Summary:

Industry:
Wholesale & Retail Trade

Job category:
Strategic marketing

Location:
Cape Town

Contract:
Permanent

Remuneration:
Market Related

EE position:
Yes

Brand:
Clicks

Introduction:

We are looking to recruit an Analyst (Customer Insights) within our marketing department.

This role will be based at our Head Office in Cape Town and report into the Customer and Market Insight Manager.


Job description:

Job Purpose:

To assist the CMI Department to meet the business performance objectives by generating customer and supplier insights in order to deliver world class business digital, marketing and supplier performance tracking, customer data analytics and market understanding

Job Objective:

  • To analyse digital supplier campaign and online data to track overall supplier and campaign performance and provide insights
  • To perform customer, digital and supplier reviews ,identify customer segment opportunities and assisting in understanding customer shopping habits and campaign performance
  • To mine the Clicks customer and other data bases in order to extract insights for specified projects using a multi method research approach.
  • To assist in meeting the CMI and Online department's operational plans through capacity building of reporting and identified metrics and setting of budgets
  • To support the CMI Department's strategic vision by disseminating research reports throughout digital and online business units to key stakeholders and by taking responsibility for the central repository of insights reports in order to support and grow supplier paid income packages within the business.
  • To report on market, supplier and online performance; customer segments; shopping habits; and marketing channels as part of monthly business performance tracking.

Minimum requirements:

Education:

  • Relevant Bachelor's degree (Statistics, Economics, Finance) depending on level of experience

Job Experience:

  • 13 years data analytic experience;
  • 13 years CRM experience
  • Retail experience

Job Skills and Knowledge:

  • Statistical packages;
  • Customer modelling;
  • Statistical methodology (e.g. forecasting, extrapolations, factor analysis);
  • Interpretation of microeconomic data;
  • Retail CRM;
  • Knowledge of proprietary database/data management and analytics tools
  • Data analysis;
  • Data integrity;
  • Data extrapolations / forecasting;
  • Report writing;
  • Presentation skills

Competencies:

  • Presenting and Communicating Information
  • Writing and Reporting
  • Analysing
  • Learning and Researching
  • Planning and Organising
  • Delivering Results & Meeting Customer Expectations
  • Entrepreneurial and Commercial Thinking


  • Cape Town, Western Cape, South Africa DataTechRecruit Full time

    Customer Insights Analyst AnalystCape Town - Western Cape - South AfricaType: OnsiteSalary: Up to R55 000 ctcResponsibilities: Customer Insights Planning Lead analytics efforts in alignment with the Marketing Manager's strategy. Collaborate with stakeholders, both internal and external, to utilize segmentation models and market studies effectively. Maintain...


  • Cape Town, Western Cape, South Africa T3Sixty Full time

    Hybrid working model 3 days at the office and 2 days remote Purpose of positionWe are looking for a resilient, efficient, and confident individual with a passion for customer insights to deliver on the company's customer-focussed strategy by representing the customer, building relationships, and driving the acquisition, retention, and overall growth of...

  • Data Insights Analyst

    2 weeks ago


    Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    Join this dynamic Team as a Data Insights Analyst Unleash the Power of Data for Innovation and GrowthAre you passionate about transforming raw data into meaningful insights? Ready to revolutionize sales strategies through the art of data analytics? We are seeking a dynamic and ambitious individual to take on the role of Data Insights Analyst. This position...


  • Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    Are you ready to embark on a dynamic journey with a cutting-edge FMCG company that thrives on extreme innovation and futuristic-thinking? We're seeking a young, passionate and analytical mind to join them as an Analyst/Insights Intern. If you have obtained a degree in finance or statistics, and have built up some extraordinary experience in a junior...

  • Insights Analyst

    2 weeks ago


    Cape Town, Western Cape, South Africa Genii Analytics (Pty) Ltd Full time

    INSIGHTS ANALYST ROLEResponsibilities: Monitor & Analyse transactions for assigned client programs Use appropriate forms and definitions for assigned programs Use analytics monitoring tools, systems, and processes as directed Maintain knowledge and understanding of assigned client program's products and processes through ongoing training and handling of...

  • Insights Analyst

    2 weeks ago


    Cape Town, Western Cape, South Africa British American Tobacco Full time

    BAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT SOUTH AFRICA IS LOOKING FOR AN INSIGHTS ANALYST TO JOIN OUR TEAM IN CAPE TOWNSENIORITY LEVEL:Non-ManagementFUNCTION: MarketingSALARY...


  • Cape Town, Western Cape, South Africa Webhelp Full time

    Job AdvertWebhelp is looking for a highly motivated team player with strong leadership skills, to join our dynamic team as an Insight Analyst Value Ambassador for an innovative campaign in our Cape Town office.You'll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering...


  • Cape Town, Western Cape, South Africa Tmf Group Full time

    Wherever you're based and whatever your role at TMF Group, one thing's for certain: you'll be part of a truly diverse, global business and benefit from the many advantages that brings.Already Applied?Update your details, view your applicationand progress >> Login Job search Already Applied?Update your details, view your applicationand progress >> Login Job...


  • Cape Town, Western Cape, South Africa Dentons Full time

    To support the ongoing development of the global analytics team Dentons is currently recruiting a global business insight analyst. This position will report to the Global Director for Client Reporting & Analytics with main stakeholder groups being global clients & markets teams, key account client teams, global business leaders and regional business insight...


  • Cape Town, Western Cape, South Africa e-Merge IT Recruitment Full time

    A venture startup providing unique insights into consumer behaviour for investors and corporate clients with a mission to deliver differentiated and in-depth consumer research, shaping investment decisions and strategic moves in the market is looking for a Customer Insights Specialist whose attention and efforts are on understanding customers (or customer...


  • Cape Town, Western Cape, South Africa takealot Full time

    We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build...

  • Customer Data Analyst

    2 weeks ago


    Cape Town, Western Cape, South Africa Travelopia Full time

    About usOur mission is simple, to Improve life through travel. Exodus Travels is one of the world's leading adventure travel companies delivering extraordinary travelling experiences across more than 90 countries worldwide.Providing unparalleled expertise and local knowledge, our exceptional guides on the ground and teams in our worldwide offices have been...


  • Cape Town, Western Cape, South Africa 99 Cents Full time

    Data Collection:You will be required to collect and analyse digital data from various sources, including websites, mobile apps, social media platforms, ecommerce and media reports as well as any other online advertising channels and data and trends related platforms or tools.It is vital that you ensure data accuracy, integrity and consistency by implementing...


  • Cape Town, Western Cape, South Africa Shoprite Full time

    Role PurposeThe main goal of the Category Insights Manager: Digital Commerce is to boost customer satisfaction and drive sales by using a customer-focused, data-driven approach to assist in decision-making regarding different product categories. This includes analyzing online customer behavior, purchasing patterns, and market trends within specific product...


  • Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Our client, a fintech pioneer, is reshaping the financial landscape with a vision to simplify payments for endless possibilities. Since their inception in 2016, they have become a driving force in Africa's fintech space, connecting millions worldwide through secure and seamless digital payment solutions. Our client has since processed an impressive $23...


  • Cape Town, Western Cape, South Africa Spur Corporation Full time

    MARKETING DATA ANALYSTAre you a marketing-savvy data analyst looking to combine your analytical expertise with your love for food?Join the Spur Corporation as a Marketing Data Analyst and make a significant impact on our marketing strategies, customer engagement, and business growthAs a Marketing Data Analyst at Spur Corporation, you'll play a crucial role...

  • Research Analyst

    2 weeks ago


    Cape Town, Western Cape, South Africa Cenfri Full time

    Cenfri is looking for a Research Analyst or Senior Research Analyst to help solve development problems through financial and digital inclusion in developing economies, with a focus on African countries.About CenfriCenfri is a not-for-profit think tank and development consultancy based in Cape Town and Kigali. Through our work, we contribute to building...


  • Cape Town, Western Cape, South Africa Ten Group Full time

    As a Voice of Customer Analyst, you will lead on / play critical role in gathering and recording insights and data to support journey analysis, service improvement plans and service quality reports as part of the broader EMEA region.Your role involves being able to present findings in an organized manner, both written and verbally and be able to support the...

  • Quality Analyst

    2 weeks ago


    Cape Town, Western Cape, South Africa Rankcom Full time

    Responsibilities include:Call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent performance in the contact center. Monitors the customer interactions, they use evaluation forms to capture insights from these interactions. Evaluates outbound interaction quality. Tracks issues in the quality...

  • Senior Data Analyst

    2 weeks ago


    Cape Town, Western Cape, South Africa Progressive Edge Full time

    Senior Data Analyst (Digital Commerce)Cape TownJoin a Digital Commerce team as a Senior Data Analyst and be part of a team that uses data to create a strategic advantage and leverage growth of their capabilities. Data, for this team, is at the core of enabling world-class shopping across digital channels.The Business has been set up to work in an Agile way,...