Customer Data Analyst

2 weeks ago

Cape Town, Western Cape, South Africa Travelopia Full time
About usOur mission is simple, to Improve life through travel.

Exodus Travels is one of the world's leading adventure travel companies delivering extraordinary travelling experiences across more than 90 countries worldwide.

Providing unparalleled expertise and local knowledge, our exceptional guides on the ground and teams in our worldwide offices have been crafting amazing travel experiences for years.

Our values of Bring Happiness, Take Responsibility, Be Ambitious and Always Passionate, underpin the work that we do and act as a reminder of why we do, what we do.

We are looking for people who can embrace our values and live them every day.

Our commitment to Equity, Diversity & InclusionTogether we will cultivate a diverse, equitable and inclusive environment, where all our people can flourish and are encouraged to be their unique selves.

We are committing to implement meaningful change within our culture by increasing awareness of
and counteracting unconscious bias, eradicating systemic barriers, embracing diversity, and engaging all employees in the process.

Our commitment to People, Places & PlanetOur People, Places & Planet plan works towards improving life through travel - for the places we visit on our adventures, the people we meet when there, and the planet which hosts us.


Overview:
Join Exodus Adventure Travel as a Data Analyst focused on Customer Experience.

In this role, you will support the Customer Experience Director and the wider management team by providing regular reports and insights into all aspects of customer experience.

Your work will help drive improvements in our services, products, and processes.

Key Responsibilities:

Data Management and Analysis: Act as the product owner for Qualtrics XM, our primary tool for customer insights, this includes regular customer interactions throughout our customer journey to gain insights for our business.

Utilise secondary data sources such as telephony reports, CRM data, third-party and internal web review platforms, and various business trackers and spreadsheets to gather comprehensive insights.


Reporting and Insights:
Develop and maintain a schedule for reactive, monthly, and quarterly meetings to present findings and recommendations.
Prepare detailed presentations and reports in collaboration with team leaders and the Customer Experience Director.
Log and monitor all agreed actions, ensuring follow-up and implementation.
Compile ad-hoc data packs to address specific issues as they arise.
Support projects that require data analytics expertise.

Key Skills and Competencies:
Proficiency in managing software platforms, particularly Qualtrics.
Strong abilities in data validation and extracting meaningful insights.
Expertise in preparing engaging and informative presentations for team engagement.
Highly inquisitive, analytical, and detail-oriented mindset.
Ability to challenge assumptions and contribute to continuous improvement efforts.

Desired Attributes:
A proactive approach to identifying areas for improvement.
Excellent communication skills for sharing insights and recommendations with stakeholders.
Strong organisational skills to manage multiple data sources and reporting schedules effectively.
Ability to work collaboratively with cross-functional teams to drive customer experience enhancemeWe pride ourselves on being travel authorities.

Being responsible for the way when it comes to providing outstanding travel experiences, our brands offer the world's best polar expeditions, wildlife safaris, cultural tours, yachting adventures and more.

We believe people are happier and perform best when they are able to be their true self, and that teams with varied strengths deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can thrive.

We are committed to inspiring change through growing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

#LI-HYBRID #LI-AC1

#J-18808-Ljbffr

  • Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Shoprite Full time

    ShopriteX has been established within Shoprite Group to accelerate the use of data in improving customer experience and business operations. ShopriteX has been set up to work in an agile way, with centres of excellence as well as product focused teams. We have a few roles for Data Scientist and Data Analysts within each product team as well as within the...

  • Report Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Dimension Data Full time

    FunctieomschrijvingAre you looking to make a career breakthrough? Are you tired of being stuck in a job that doesn't pay well and where your work is not valued? We believe this Report Analyst was created for you Please read through and apply nowThe Analyst role is responsible for creating reports that can be used to analyse and summarise the information...

  • Systems Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Dimension Data Full time

    The Systems Analyst will be responsible for implementing and maintaining a number of technology systems including but not limited to: - Azure, AWS (AWS Database, Redshift, ElasticSearch) - Oracle Databases and SQL databases - SAP applications in Finance/HR/CRM and Marketing. You'll also be responsible for data migration from various legacy systems into...

  • Marketing Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Spur Full time

    Spur Corporation is a growing multi-brand restaurant franchisor, headquartered in Cape Town. The group currently has Ten brands, namely, Spur Steak Ranches, Panarottis Pizza Pasta, John Dory's Fish Grill Sushi, RocoMamas, The Hussar Grill, Casa Bella, Nikos Coalgrill Greek, Doppio Zero, Modern Tailors and Piza e Vino. In order to retain an exceptional talent...

  • Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Clockwork Media Full time

    If your numerical abilities are off the charts (see what we did there?), or you were a proud mathlete at school, we want you But mostly your brain. Clockwork is looking for a Data Analyst to join our dynamic team.Our new Data Analyst will develop analysis and reporting capabilities for all clients across all digital touchpoints - from web and SEO to paid...

  • Senior Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Progressive Edge Full time

    Senior Data Analyst (Digital Commerce)Cape TownJoin a Digital Commerce team as a Senior Data Analyst and be part of a team that uses data to create a strategic advantage and leverage growth of their capabilities. Data, for this team, is at the core of enabling world-class shopping across digital channels.The Business has been set up to work in an Agile way,...

  • Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Zeal HR Full time

    An exciting opportunity has become available within the energy industry, for a Data Analyst. The position is based in Bellville, Cape Town.REQUIREMENTS: Bachelor's degree in engineering years' experience within a Data Analysis role Data orientated with a programming background Strong interpersonal skills Exceptional problemsolving skills Attention to detail...

  • Data Analyst

    6 days ago

    Cape Town, Western Cape, South Africa ExclusivelyRemote Full time

    Data Analyst (Excel and Power BI)Position: Data AnalystHours: 15-25 hours per week (US hours, flexible)Employment Type: Project-based, ongoingWe are seeking a skilled Data Analyst with strong expertise in Excel and Power BI. This role is ideal for someone looking to work part-time, with flexibility around US hours.Key Responsibilities:Analyze complex data...

  • Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Initiate international Full time

    Join a team of data experts and help drive success for an international iGaming company. This team are looking for a talented and motivated Data Analyst (iGaming) to join their team in Cape Town. If you are passionate about data and have iGaming experience, this job could be perfect for youYour key job responsibilities as the Data Analyst (iGaming) in Cape...

  • Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Initiate international Full time

    Join a team of data experts and help drive success for an international iGaming company. This team are looking for a talented and motivated Data Analyst (iGaming) to join their team in Cape Town. If you are passionate about data and have iGaming experience, this job could be perfect for youYour key job responsibilities as the Data Analyst (iGaming) in Cape...

  • Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Amaris Consulting Full time

    Job description Amaris Consulting is looking to recruit a Data Analyst to expand its teams in South Africa. Principal Missions: Utilize data analysis tools to support data-driven decision-making. Develop and maintain data visualizations and reports for actionable insights. Optimize query performance and data models for efficient data processing. ...

  • Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Teleroi Full time

    We are excited to announce a new job vacancy for the position of Data Analyst at Teleroi. As a data analyst, you will be responsible for collecting, processing, and performing statistical analyses on large datasets. The role involves interpreting data, identifying trends, and presenting insights to stakeholders to help inform business decisions.Key...

  • Insurance Business Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Dimension Data Full time

    As a Business Analyst, you'll be responsible for the analysis of insurance products and policy conditions. You will prepare proposals for clients based on the data gathered from an in-depth analysis of risk exposures, changes in customer behaviour or market trends. You will also assist with creating policies to meet specific client needs by ensuring that...

  • Marketing Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Spur Corporation Full time

    MARKETING DATA ANALYSTAre you a marketing-savvy data analyst looking to combine your analytical expertise with your love for food?Join the Spur Corporation as a Marketing Data Analyst and make a significant impact on our marketing strategies, customer engagement, and business growthAs a Marketing Data Analyst at Spur Corporation, you'll play a crucial role...

  • Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Games Global Full time

    Are you passionate about about data and a critical thinker?We are currently looking for a Data Analyst **to join our Central Intelligence Solutions team. In this role, you will be responsible in finding trends, insights, and important information. You will also be responsible in interrogating data creatively with a critical mind in order to proactively...

  • Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa PBT Group Full time

    I'm currently recruiting for a Senior_ Data Analyst _or Technical Business Analyst who possesses strong analysis skills, data ETL expertise, and is independent and quick to start up. TAbout the role: Responsible for mapping all legacy platform subprograms and related datasets required. Review existing tables and identify redundancies, as well as account for...

  • Test Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Dimension Data Full time

    As a Test Analyst, you'll be responsible for testing and evaluating the performance of our web applications. You will also have to liaise with stakeholders such as developers or product managers in order to understand requirements and design patterns from an end-user perspective. Your work will involve testing websites using tools like Selenium,...

  • Risk Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Shoprite Full time

    Purpose of the Job The Risk Data Analyst I is an entry-level position within the Enterprise Risk Management (ERM) department. This role involves supporting the collection, analysis, and reporting of risk-related data. The analyst will assist in maintaining data accuracy and integrity, performing routine data processing tasks, and supporting senior...

  • Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa IQbusiness South Africa Full time

    "Can you transform complex financial data into actionable recommendations as a Data Analyst?"About you and the key skills we're looking for:As a Data Analyst role in banking and finance, your background encompasses a degree in Statistics, Mathematics, Finance, Economics, or Computer Science. Your proven record as a Data Analyst within finance highlights your...

  • Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa IDR Group Full time

    We are a rapidly scaling fintech company operating in the private markets, providing innovative solutions that empower investors to access and navigate opportunities in alternative asset classes. Our platform leverages cutting-edge technology to revolutionize the way investors interact with and manage their portfolios. Guided by our core values of...