Quality Analyst

2 weeks ago


Cape Town, Western Cape, South Africa Rankcom Full time

Responsibilities include:
Call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent performance in the contact center. Monitors the customer interactions, they use evaluation forms to capture insights from these interactions. Evaluates outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs.

Requirements:
Advanced Excel skills 1-2 years relevant experience

Salary:
R10, R11,000.00 per month
Cape Town, Western Cape

Salary:
R10, R11,000.00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

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