Customer Service Representative

1 week ago

Cape Town, Western Cape, South Africa Exclusively Remote Full time
Customer Service Telephonically Switchboard Representative

We are seeking a skilled and customer-focused individual to join our team as a Customer Service Telephonically Switchboard Representative. If you have previous experience working with Amazon and possess excellent communication and problem-solving skills, we want to hear from you


As a Customer Service Telephonically Switchboard Representative, your primary responsibility will be to handle incoming customer calls, providing exceptional assistance, resolving inquiries, and ensuring customer satisfaction.

You will serve as the first point of contact for customers, representing our company and maintaining a professional and friendly demeanor at all times.


Key Responsibilities:

  • Answer incoming customer calls promptly and professionally, addressing their questions, concerns, and inquiries with the highest level of customer service.
  • Utilize your Amazon experience to assist customers with various aspects related to their orders, shipments, product information, and account management.
  • Efficiently navigate through switchboard systems to route calls to the appropriate departments or individuals, ensuring seamless communication and accurate information dissemination.
  • Document customer interactions and inquiries accurately and thoroughly in the designated database or CRM system.
  • Identify and escalate complex or unresolved customer issues to the appropriate team members or supervisors for further assistance or resolution.
  • Provide guidance and support to customers, offering product recommendations, troubleshooting assistance, and ensuring a positive customer experience throughout the interaction.
  • Maintain a strong knowledge base of company products, services, policies, and procedures to effectively address customer inquiries and provide accurate information.
  • Collaborate with internal teams, such as Sales, Operations, and Logistics, to coordinate customer requests, resolve issues, and facilitate efficient problem resolution.

Qualifications and Skills:

  • Previous experience in a customer service role, preferably in a telephonically switchboard capacity.
  • Proven experience working with Amazon and a solid understanding of their systems, processes, and customer service standards.
  • Excellent verbal and written communication skills, with the ability to articulate information clearly, concisely, and professionally.
  • Strong problemsolving and decisionmaking abilities, demonstrating adaptability and resourcefulness in resolving customer inquiries.
  • Outstanding interpersonal skills, with the ability to build rapport and establish positive relationships with customers and colleagues.
  • Proficient computer skills and experience using CRM systems or databases to document customer interactions.
  • Ability to work in a fastpaced, deadlinedriven environment while maintaining attention to detail and delivering exceptional customer service.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays, based on business needs.

Experience:

- recruitment: 5 years (preferred)

Language:

  • English (required)

  • Customer Service Representative

    1 week ago

    Cape Town, Western Cape, South Africa Braincx Inc. Full time

    Customer Service Representative (Cape Town,South Africa)Be part of an amazing journey at BrainCX and help us focus on what's most important to us - our customersAt BrainCX, we are pioneers in the EmTech Accelerator space, helping leading brands to navigate digital transformation. By integrating Generative AI with Human Intelligence, we are redefining...

  • Customer Service Representative

    1 week ago

    Cape Town, Western Cape, South Africa Konig Digital LTD Full time

    Position: Customer Service RepresentativeCompany Overview:Local Internet Marketing (Pty) Ltd is a leading digital marketing agency based in Cape Town, South Africa. We specialize in providing innovative and effective digital marketing solutions to businesses of all sizes. Our team is dedicated to helping our clients achieve their goals and grow their online...

  • Customer Service Representative

    1 week ago

    Cape Town, Western Cape, South Africa Konig Digital LTD Full time

    Position: Customer Service RepresentativeCompany Overview:Local Internet Marketing (Pty) Ltd is a leading digital marketing agency based in Cape Town, South Africa. We specialize in providing innovative and effective digital marketing solutions to businesses of all sizes. Our team is dedicated to helping our clients achieve their goals and grow their online...

  • Customer Service Representative

    1 week ago

    Cape Town, Western Cape, South Africa Grace your HR needs Full time

    Job overviewThe position of Customer Care Representative – Omnichannel, delivers effortless, personalized and profitable customer experiences in a contact centre environment using various inbound interaction types.Main ResponsibilitiesAnswers inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns,...

  • Customer Service Representative

    1 week ago

    Cape Town, Western Cape, South Africa TTEC Full time

    Customer Service Representative - Digital-03VMODescription:Bringing smiles is what we do at TTECfor you and the customer. As a Customer Service Representative supporting Digital Department, working on site in Cape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning...

  • Customer Service Representative

    1 week ago

    Cape Town, Western Cape, South Africa TTEC Full time

    Customer Service Representative - Nights-03VMNDescription:Bringing smiles is what we do at TTECfor you and the customer. As a Customer Service Representative - Nights working on site in Cape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and...

  • Customer Service Representative

    1 week ago

    Cape Town, Western Cape, South Africa Foundever Full time

    Customer Service Representative Req ID#: Cape Town, South Africa, ZA Job Description: Customer Service AdvisorSalary – Minimum 7500 per Month Plus Medical & Pension.Location – Waterfront Cape Town.Working Pattern – 40 Hours per week between Monday to Sunday (you would need to be fully flexible between these days) Hours will differ dependant on...

  • Customer Services Representative

    1 week ago

    Cape Town, Western Cape, South Africa Cipla Full time

    DepartmentSupply Chain - Customer ServicesJob PurposeTo deliver world class customer service by ensuring all administrative duties are well executed according to the business standards and consistently provide support to relevant business units.Actively participate in all business initiatives where sustainable solutions for both internal and external...

  • Customer Services Representative

    1 week ago

    Cape Town, Western Cape, South Africa Cipla Full time

    Department Supply ChainType of Employment PermanentJob Purpose To deliver world class customer service by ensuring all administrative duties are well executed according to the business standards and consistently provide support to relevant business units. Actively participate in all business initiatives where sustainable solutions for both internal and...

  • Customer Services Representative

    1 week ago

    Cape Town, Western Cape, South Africa Jotun Group Full time

    SUMMARY OF THE ROLEProcess customer orders by entering in the system to ensure orders and invoices are processed in an accurate and efficient manner resulting in the best service possible to the customerResponsibilities: Process and verify the accuracy of orders from customers in a timely and efficient manner to ensure that Jotun's on time delivery...

  • Customer Service Representative

    1 week ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Customer Service/SupportLocation Cape Town, South AfricaLanguage English***Job Advert: Do you have 12 months' experience working in an international contact centre environment? What if you could make your job fit your lifestyle instead of it being the other way around?We're a global technology and services leader that powers the brands of the future. We help...

  • Customer Service Representative

    1 week ago

    Cape Town, Western Cape, South Africa Foundever Full time

    Customer Service AdvisorSalary - Minimum 7500 per Month Plus Medical & Pension.Location: Waterfront Cape Town.Working Pattern - 40 Hours per week between 08:00 - 22:00 (you would need to be fully flexible to work between these hours)Contract Type - PermanentYour working life is how you spend a large proportion of your time. Why not spend it realising your...

  • Customer Service Representative

    1 week ago

    Cape Town, Western Cape, South Africa Foundever Full time

    Customer Service AdvisorSalary - Minimum 7500 per Month Plus Medical & Pension.Location: Waterfront Cape Town.Working Pattern - 40 Hours per week between Monday to Sunday (you would need to be fully flexible between these days) Hours will differ dependant on campaign opening timesContract Type - PermanentYour working life is how you spend a large proportion...

  • Customer Service Representative

    1 week ago

    Cape Town, Western Cape, South Africa Foundever Full time

    Customer Service AdvisorSalary - Minimum 7500 per Month Plus Medical & Pension.Location: Waterfront Cape Town.Working Pattern - 40 Hours per week between Monday to Sunday 08:00 - 22:00 (you would need to be fully flexible to work between these hours) Hours may differ dependant on campaign opening timesContract Type - PermanentYour working life is how you...

  • Virtual Customer Service Representative

    1 week ago

    Cape Town, Western Cape, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a Virtual Customer Service Representative to join our team in Cape Town.The successful candidate will be responsible for providing excellent customer service to our clients, responding to inquiries, and resolving customer complaints.The ideal candidate should have: Proven experience in customer service Excellent...

  • Freight Customer Service Representative

    1 week ago

    Cape Town, Western Cape, South Africa Complement Recruitment Full time

    Customer Service Representative - BrackenfellSalary: R12-15K NegotiablePurpose of Position:The purpose of the Customer Service Representative is to ensure all customer needs and requirements for our services are met on time. You will be the liaison for the business between the operations team and the customer. We want our clients to experience our skilled...

  • Customer Services Coordinator Imports

    1 week ago

    Cape Town, Western Cape, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time

    Job PurposeEnsure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department's daily functions and procedures.Primary Job...

  • Customer Services Representative

    1 week ago

    Cape Town, Western Cape, South Africa bp Full time

    Location South Africa Cape Town Travel required No travel is expected with this role Job category Business Support Relocation available This role is not eligible for relocation Job type Professionals Job code RQ07519 Experience level EntryJob summaryEntity:FinanceJob Family Group:Business Support GroupJob Summary:The Customer Service Representative role...

  • Customer Service Representative

    1 week ago

    Cape Town, Western Cape, South Africa Foundever Full time

    Customer Service Advisor:Salary - Minimum 7500 per Month Plus Medical & Pension.Location - Waterfront Cape Town.Working Pattern - 40 Hours per week between 08:00 - 22:00 (Fully flexible)Contract Type - PermanentYour working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and, with...

  • Customer Service Representative

    1 week ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Customer Service/SupportLocation Cape Town, South AfricaLanguage English***Job Advert: Do you have 12 months' experience working in an international contact centre environment? What if you could make your job fit your lifestyle instead of it being the other way around? With gamechangers in over 70 different countries, we celebrate our differences and embrace...