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Ops Specialist: Neural Net Training
2 weeks ago
Cloud Platform Solutions Department Service Management - CFC Position reports to
Snr Manager:
CFC i.
RevHub Job grade S6
Core Description
Drive the ChatBOT implementation platform capabilities, followed by continued ChatBOT experience testing to ensure the BOT is answering with the right level of detail, tone and overall quality.
Identify what opportunities exist to further improve these conversational experiences.Knowledge and technical expertise of business's systems requiring integration with or providing data to the Chatbot
User interactions
ITSM Process
Service Desk Process
Communication - Able to present technical information in a way that non-technical audiences will understand
Advocate user centred UX process and practices by analysing transcripts of user interactions and related data resources Key Deliverables / Primary Functions
Study and transform data science prototypes
Select appropriate annotated datasets for Supervised Learning methods
Use effective text representations to transform natural language into useful features
Find and implement the right algorithms and tools for NLP tasks
Lead the development and improvement of journeys. Drive solutions from design to production, from conception to prototype to production-level experience to implement a ChatBOT
Responsible for leveraging knowledge of business and communication to create seamless and natural interactions for AI products
Neural Network Training
Utilize expertise to validate functionality choices, part of designing intuitive and adaptive dialog flows, partake in building dialogs, anticipate user responses, and optimize grammar and create and help build clear conversational designs that offer an ideal user experience.
Process flow and journey map creationSupports installation of the intelligent edge in applicable environments
Work hand-in-hand with solution architects, implementation consultants and the customers themselves to build solutions that are secure, reliable and efficient
3 years' experience, with hands-on experience with automation technologies.
OR
Grade 12 & 5 years' experience, with hands-on experience with automation technologies. Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control
Span of ControL: 0
Level of Engagement:
Interact directly with internal & external clients Special Requirements / Employment Condition Drivers Licence and Reliable Vehicle - both required Workplace / Physical Requirements Full-time Office Based position.
Non-Billable-
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