Customer Service Assistant

2 weeks ago


Johannesburg, Gauteng, South Africa ABC Worldwide Full time

Job Title:
Customer Service Advisor

Location:
Johannesburg, Braamfontein

Salary:
R7100 + company benefits

Shifts:
USA rotational - from 5pm. (free one way transport + shift allowance), so we are looking at 2 shifts: 5pm - 2am and 6pm - 3am

Operating:
Monday - Sunday (successful recruits will work 5 days in a week)

Responsibilities:
(inbound calls)

  • Assist customers with problemsolving and resolution of issues
  • Provide exceptional customer service and maintain a positive attitude, even during challenging situations
  • Handle customer complaints and escalate complex issues to the appropriate department
  • Maintain accurate and complete customer records and logs

Requirements:

  • Matric or equivalent
  • Minimum of 1year experience in a customer service role
  • Excellent communication skills, both verbal and written
  • Strong problemsolving and decisionmaking abilities
  • Ability to work independently and as part of a team
  • Comfortable working nights and weekends

Job Type:
Permanent

Salary:
R7,000.00 per month

Ability to commute/relocate:

  • Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Do you have a clear credit record and clear criminal record?

Education:

  • High School (matric) (required)

Experience:

  • Customer service: 1 year (required)
  • BPO: 1 year (required)

Shift availability:

  • Night Shift (required)


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