Customer Service Assistant
2 weeks ago
Job Title:
Customer Service Advisor
Location:
Johannesburg, Braamfontein
Salary:
R7100 + company benefits
Shifts:
USA rotational - from 5pm. (free one way transport + shift allowance), so we are looking at 2 shifts: 5pm - 2am and 6pm - 3am
Operating:
Monday - Sunday (successful recruits will work 5 days in a week)
Responsibilities:
(inbound calls)
- Assist customers with problemsolving and resolution of issues
- Provide exceptional customer service and maintain a positive attitude, even during challenging situations
- Handle customer complaints and escalate complex issues to the appropriate department
- Maintain accurate and complete customer records and logs
Requirements:
- Matric or equivalent
- Minimum of 1year experience in a customer service role
- Excellent communication skills, both verbal and written
- Strong problemsolving and decisionmaking abilities
- Ability to work independently and as part of a team
- Comfortable working nights and weekends
Job Type:
Permanent
Salary:
R7,000.00 per month
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have a clear credit record and clear criminal record?
Education:
- High School (matric) (required)
Experience:
- Customer service: 1 year (required)
- BPO: 1 year (required)
Shift availability:
- Night Shift (required)
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