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Specialist Application Support
2 weeks ago
:
When it comes to creating a place where everyone is welcome, we're number 1.
The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.
Role Purpose/Business Unit:
Your responsibilities will include:
- To provide 2nd line operational support to resolve production problems in order to meet SLAs
- To communicate the impact of production problems to affected stakeholders. To escalate unresolved problems to the Application Support Manager/EHOD
- To monitor, maintain & enhance internal controls/standard operating procedures to ensure key indicators are being monitored and reported on consistently
The Ideal candiddate for this role will have:
Must have technical professional qualifications:
- Matric / Grade 12 essential.
- 3 year degree or diploma in IT, Engineering, Computer Science or relevant field
- PL/SQL query skill is essential
- Experience in various operating systems (incl. Linux, windows, and Data Bases
- ITIL Experience/formal qualification is desirable
- ITIL foundation
Core competencies, knowledge, and experience:
- Experience supporting Enterprise IT Systems.
- Knowledge of System incident and problem management methodology
- Worked in crossfunctional support teams
- Strong problem solving skills and ability to learn new methods and processes
- Strong timemanagement skills, and must feel comfortable working under pressure
We make an impact by offering:
- Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
- Retirement funds, risk benefits, and medical aid benefits.
- Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies.
Vodacom, Cape Town
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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