Application Support Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Health Solutions Full time

Introduction

Role Purpose

Requirements:

  • Matric.
  • 3 Years tertiary qualification (IT degree/ diploma).
  • Minimum 2 years Support Analyst or Senior Application Support experience.
  • Basic knowledge of disciplines in an Application Support environment, incident handling, change management, problem management and related areas.

Duties & Responsibilities

Operations and Maintenance

  • Participation in complete life cycle of support issues from call logging, investigation, recreation, resolution, workarounds and liaison with the client regarding delivery of fixes.
  • Addressing advanced customer business and technical queries.
  • Assist with providing and implementing temporary workarounds.
  • Review and improve operational requirements relating to the business processes.
  • Coordinate and manage maintenance requests between the Business and IT.
  • Ensure that request, are timeously resolved.
  • Ensure that all the documentation exists and that signoff is obtained on all system releases (SAS 70 requirements).
  • Align business processes.
  • Ensure that system requests accommodate all information and detail required in order for IT to affect the request as timeously and correctly as possible.
  • Analysis of system requests at all times in order to identify inefficient business process, training requirements and system enhancements.
  • Recommend developments on Business Processes with the view on maximising efficiency and minimising administrative costs.
  • Ensure that regular interaction and exchange of information is achieved between IT and the business.
  • Ensure proper system/test documentation and safe keeping thereof.
  • Knowledge transfer to business partners and technical support on daily basis.

Business and System Analysis

  • Collaborate with business stakeholders and development teams through joint problem solving sessions to ensure that solutions are robust, correctly monitored, prioritized and lifecycle resilient.
  • Drive the process of optimizing current solutions through a service improvement approach to ensure return on investment and that service levels for all deliverables are met.
  • Understanding clients business processes and requirements.
  • Propose and make configuration amendments.
  • Attend and provide input into weekly, monthly and adhoc customer support meetings.
  • Advise and train support teams with investigations and support processes.
  • Participate in performance measurement of support team members.
  • Be available to Shift and Standby personnel for significant events.
  • Participate in the customer management escalation standby schedule.
  • Identify inefficient business and or system processes.
  • Analyse and identify business processes identified as inefficient.
  • Proposing and ensure implementation of new or enhanced business and or system processes.
  • Analysing of Bugs, identifying system improvements and or enhancements to increase productivity and decrease costs and ensure implementation of changes.
  • Ensuring that system changes are at all times catering for ongoing business changes and requirements.
  • Ensuring that redundant system processes are removed.

Competencies

  • Commitment to performing routine as well as investigation/analysis work tasks.
  • Ability to solve medium complexity problems.
  • Understand and develop the support team technical competency.
  • Selfmotivated, proactive, taking ownership of problems until they are resolved.
  • Mature person with the sense of responsibility to do after hours standby.
  • Good oral and written communication skills.
  • Good customer relationship skills.
  • Quick learner (short initial ramp up period).
  • Must be comfortable with working in the customer domain.
  • Results Driven.
  • Collaboration and Strategic Thinking.

  • Application Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Graylink Full time

    Job Advert Summary:At graylink, helping our customers succeed is at the heart of what we do. We are looking for an Application Support Specialist to join our Client Services team in Cape Town. Our digital talent solutions help employers automate manual processes to recruit, retain and reorganise talent quickly, efficiently, and for less.Minimum...

  • Specialist Application Support

    2 weeks ago

    Cape Town, Western Cape, South Africa Vodafone Full time

    :When it comes to creating a place where everyone is welcome, we're number 1.The number 1 Top Employer in South Africa.Certified by the Top Employer Institute 2024.Role Purpose/Business Unit:Your responsibilities will include: To provide 2nd line operational support to resolve production problems in order to meet SLAs To communicate the impact of production...

  • IT Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Datonomy Solutions Full time

    We are looking for an IT Support Specialist to join our team in Cape Town - Hybrid.This role supports the smooth running of the production applications and infrastructure and is individually accountable for achieving results through own efforts.Role Description:Supports the running of production applications.Provides 24 x 7 first-line standby / support for...

  • Application Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Nexford University Full time

    Position Title: Application Specialist - South Africa | RemoteLocation: RemoteSalary: CompetitiveWorking Rhythm: 9:30 AM to 8 PM UK, possible split off, working on weekends.Contract Type: Full-time, PermanentReporting To: Sales Team LeadTravel: No travel requiredStart Date: As Soon as PossibleRole ImpactA Day in the Life of an Application Specialist You...

  • Application Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Nexford University Full time

    Position Title: Application Specialist - South Africa | RemoteLocation: RemoteSalary: CompetitiveWorking Rhythm: 9:30 AM to 8 PM UK, possible split off, working on weekends.Contract Type: Full-time, PermanentReporting To: Sales Team LeadTravel: No travel requiredStart Date: As Soon as PossibleRole ImpactA Day in the Life of an Application Specialist *You...

  • IT Application Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Impact Full time

    The Company:Why this role is excitingWhat you will be doing: Troubleshoot and resolve SaaS issues Conducts research to understand, explain and resolve technology issues Communicates updates to users that have been or may be affected by a problem Follows up with users after problems have been resolved Utilizes help desk tracking software to present...

  • Intermediate Application Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Sabenza IT Full time

    Intermediate Application Specialist Developer - ITCape Town - Western Cape - South Africa"Spice up your career with us Seeking an Intermediate Application Specialist to add the perfect aroma to our flavor-packed team"Qualifications/Experience Required: Computer science related degree/ and or experience. Experience the in following ERP systems essential; SAP,...

  • Application Specialist III

    2 weeks ago

    Cape Town, Western Cape, South Africa Shoprite Full time

    The roles primary responsibilities are to independently participate in the coordination of projects requiring functional and specialized knowledge, working in close collaboration with, but not limited to, project teams, functional teams and vendors. This role takes the technical lead in large or complex applications requiring deep specialized knowledge. The...

  • German Speaking Customer Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa HR Support Full time

    Duties & Responsibilities Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. Ensure all required systems are kept updated with details of the customer's...

  • Application Specialist Iii

    2 weeks ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time

    Minimum Requirements:Matric (essential)3-year IT qualification (essential)MS SQL fundamentals (Introduction to SQL) Certification - (essential)MS SQL - Querying data with Transact Certification - (essential)ITIL 4 Bridge Certification - (essential)DevOps principles (desired)Relevant Leadership course (desired)Knowledge and Experience+6 years experience as an...

  • Applications Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Vista Full time

    Working as part of a team, the Applications Specialist role is responsible for providing 3rd line software support, training, implementation and consulting services to Vista's EMEA customer base.This involves Working with Vista's EMEA business partners and customers to address any software issues Act as an escalation point to the 2nd line support team...

  • Specialist: Application Support

    2 weeks ago

    Cape Town, Western Cape, South Africa Vodafone Full time

    :When it comes to creating a place where everyone is welcome, we're number 1.The number 1 Top Employer in South Africa.Certified by the Top Employer Institute 2024.Role Purpose/Business Unit:Are you ready to join Vodacom's exciting world of Digital IT and become part of a high performing, dynamic technology team? With our customers at the heart of our...

  • Applications Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Vista Group Full time

    Working as part of a team, the Applications Specialist role is responsible for providing 3rd line software support, training, implementation and consulting services to Vista's EMEA customer base.This involves Working with Vista's EMEA business partners and customers to address any software issues Act as an escalation point to the 2nd line support team...

  • Application Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Paracon Full time

    What are we looking for:Key Responsibilities: Troubleshooting_ The primary role will require you to be a problem solver. You will test, validate and engage with the customer to come up with solutions for any incidents, problems or service requests Assesses business process requirements_ Creates process and protocols for software_ For any new and existing...

  • Application Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Nexford University Full time

    Application Specialist - South Africa | RemoteAre you an experienced Telesales Advisor with the ability to drive learner enrollment at an American online university? Join a next-generation university making high-quality affordable education available worldwide. At Nexford University, you will be responsible for advising and guiding potential learners and...

  • Application Specialist III

    2 weeks ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time

    Minimum Requirements:Matric (essential)3-year IT qualification (essential)MS SQL fundamentals (Introduction to SQL) Certification - (essential)MS SQL - Querying data with Transact Certification - (essential)ITIL 4 Bridge Certification - (essential)DevOps principles (desired)Relevant Leadership course (desired) Knowledge and Experience+6 years experience as...

  • Application Support It

    2 weeks ago

    Cape Town, Western Cape, South Africa Surgo HR & Training Full time

    Surgo has partnered up with a client who is based in Central Cape Town which is driven by delivering high level support services with a focus on desktop publishing and they are looking for an Application support IT staff member to join the IT department.Job descriptionTroubleshoot and establish the root causes of the reported problems.Capture the relevant...

  • Operations Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Aquarius Specialist Recruitment Full time

    Our client is a very successful and prominent Asset Management company that has made big strides in asset gathering and building their AUM in the past five years on the back of a sound business strategy and excellent investment performance. Due to the growth in their business they now have a new position for an Operations Specialist to join their operations...

  • Application Support Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Momentum Life Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards program), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeThe ASA will also be responsible...

  • Application Support DevOps Technician

    2 weeks ago

    Cape Town, Western Cape, South Africa XIB Solutions (Pty) Ltd Full time

    XIB Solutions is a software development house based in Cape Town (Northern Suburbs) that focuses on Enterprise Integration Services and Intranet Web Application development using the Java stack of technologies. Our biggest clients are Vodacom and IBM. We aspire to be a pragmatic solution driven company, keeping our technology stack fresh but stable. We work...