Application Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Paracon Full time

What are we looking for:

Key Responsibilities:

  • Troubleshooting_
  • The primary role will require you to be a problem solver. You will test, validate and engage with the customer to come up with solutions for any incidents, problems or service requests
  • Assesses business process requirements_
  • Creates process and protocols for software_
  • For any new and existing software that is in the organization, the Application support specialist will create and develop protocols and procedures for its usage. Once these standards are developed, they may also need to provide training to users.
  • Project Management_
  • Execute business priorities_
  • Customer excellence_
  • You will uphold and continue to drive customer satisfaction across all sites. You will drive best practices with a focus on outcomes for our customers. You will identify and own local and global initiatives with on behalf of our client that will continue to optimize their highly customer focused operational teams
  • Vendor relationship management_
  • ITIL process_
  • You will follow the ITIL standards on a helpdesk to align with our global helpdesk standard.

Non-negotiable requirements:

  • Experience the in following ERP systems essential; SAP, Syspro.
  • Experience in the following WMS essential; Datscope WMS.
  • Exceptional technical ability to navigate all escalated related issues is a must.
  • Comfortable working with development tools like SQL.
  • Ability to be able to debug software at every technical level.
  • Experience with the ITIL process.
  • Previous experience of working in a highly pressurised environment.
  • Excellent analytical and problemsolving skills.
  • Deep understanding of the core business of the company and the avenues for growth.
  • Ability to compose data into reports and interpret against forecasting.

Essential Competencies:

  • Verbal communication professional phone manner and ability to match the customer's style/level of communication.
  • Shows initiative at every level.
  • Customer service orientated, facilitating customer feedback and concerns to drive service improvement initiatives
  • Positive and proactive approach at every level and under pressure.

Qualifications and Skills level:

  • Computer science related degree/ and or experience.
  • Relevant technical qualifications.

Location & Type:

  • Cape Town/ Hybrid working model

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