Applications Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Vista Full time

Working as part of a team, the Applications Specialist role is responsible for providing 3rd line software support, training, implementation and consulting services to Vista's EMEA customer base.

This involves Working with Vista's EMEA business partners and customers to address any software issues Act as an escalation point to the 2nd line support team Software deployment,training,and consulting services for the Vista system on site and/or remotely within EMEA Product expertise / become a subject matter expert in at least one Vista product Act as the primary support contact for one Enterprise or multiple SME customers

Key Responsibilities

Customer Support Work with Vista's EMEA business partners and customers to investigate and resolve any Vista software related issues within set SLA timelines Act as an escalation point to the 2nd line support team Act as the primary support contact for one Enterprise or multiple SME customers Understanding of program code (.Net) to assist with problem solving Use SQL Server and SQL statements to assist with problem solving Reading and interpreting Vista and 3rd party system (Windows and SQL server) error logs
•Recording all details of support calls into Vista's support system Assist with fixing bugs found in the product Recognise chargeable work and escalate to the relevant Accounts Director (Enterprise) or Regional Manager (SME) Escalate potential up sales to the relevant Accounts Director (Enterprise) or Regional Manager (SME) Being on an on-call after hours support roster (note: a separate allowance is paid for this)

Software Deployment, Training and Consulting

Software deployment, training and consulting services for the Vista system on site and/or remotely within EMEA Analyse customer requirements and implement solutions within the Vista suite of software Testing of the configuration to satisfy customer requirements Ownership of project tasks; delivering through to completion Provide prompt and accurate feedback to customers and team members of project tasks Providing end user training on Vista software to cinema and technical staff as required Ensure timesheets are updated at the end of day

Software Development

Working on development projects, primarily using Microsoft SQL and Crystal Reports to deliver custom extracts and reports for EMEA customers

Additional Responsibilities

Prepare and deliver brown bag presentations internally Product expertise / become a subject matter expert in at least one Vista product Carry out any other duties within the scope, spirit and purpose of this position, as requested

Requirements

Person specification

Qualifications and experience:

BSc degree in Information Technology, Computer Science or equivalent (preferred) Intermediate knowledge of SQL Server Intermediate knowledge of.NET(preferred) Intermediate knowledge of Networking Intermediate knowledge of MS Office (Outlook, Word, Excel, PowerPoint, Access)

Skills, Knowledge, Abilities and Personal Attributes:

Commitment to excellent client service Ability to develop and maintain positive working relationships with staff and customers. Excellent written and verbal communication skills in English Fast learner with a high level of problem-solving ability A willingness to act on own initiative as well as being an effective team member Ability to work on several tasks and/or projects simultaneously, meeting deadlines with minimal supervision Able to work effectively with people from a variety of backgrounds Friendly, positive personality and generally excellent Strong written and verbal communication skills in an additional European language would be an advantage and in some positions is required

Benefits

  • Intermediate Application Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Sabenza IT Full time

    Intermediate Application Specialist Developer - ITCape Town - Western Cape - South Africa"Spice up your career with us Seeking an Intermediate Application Specialist to add the perfect aroma to our flavor-packed team"Qualifications/Experience Required: Computer science related degree/ and or experience. Experience the in following ERP systems essential; SAP,...

  • Application Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Nexford University Full time

    Position Title: Application Specialist - South Africa | RemoteLocation: RemoteSalary: CompetitiveWorking Rhythm: 9:30 AM to 8 PM UK, possible split off, working on weekends.Contract Type: Full-time, PermanentReporting To: Sales Team LeadTravel: No travel requiredStart Date: As Soon as PossibleRole ImpactA Day in the Life of an Application Specialist You...

  • Application Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Nexford University Full time

    Position Title: Application Specialist - South Africa | RemoteLocation: RemoteSalary: CompetitiveWorking Rhythm: 9:30 AM to 8 PM UK, possible split off, working on weekends.Contract Type: Full-time, PermanentReporting To: Sales Team LeadTravel: No travel requiredStart Date: As Soon as PossibleRole ImpactA Day in the Life of an Application Specialist *You...

  • Application Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Nexford University Full time

    Application Specialist - South Africa | RemoteAre you an experienced Telesales Advisor with the ability to drive learner enrollment at an American online university? Join a next-generation university making high-quality affordable education available worldwide. At Nexford University, you will be responsible for advising and guiding potential learners and...

  • Application Specialist III

    2 weeks ago

    Cape Town, Western Cape, South Africa Shoprite Full time

    The roles primary responsibilities are to independently participate in the coordination of projects requiring functional and specialized knowledge, working in close collaboration with, but not limited to, project teams, functional teams and vendors. This role takes the technical lead in large or complex applications requiring deep specialized knowledge. The...

  • Application Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Paracon Full time

    What are we looking for:Key Responsibilities: Troubleshooting_ The primary role will require you to be a problem solver. You will test, validate and engage with the customer to come up with solutions for any incidents, problems or service requests Assesses business process requirements_ Creates process and protocols for software_ For any new and existing...

  • Application Specialist Iii

    2 weeks ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time

    Minimum Requirements:Matric (essential)3-year IT qualification (essential)MS SQL fundamentals (Introduction to SQL) Certification - (essential)MS SQL - Querying data with Transact Certification - (essential)ITIL 4 Bridge Certification - (essential)DevOps principles (desired)Relevant Leadership course (desired)Knowledge and Experience+6 years experience as an...

  • Application Specialist III

    2 weeks ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time

    Minimum Requirements:Matric (essential)3-year IT qualification (essential)MS SQL fundamentals (Introduction to SQL) Certification - (essential)MS SQL - Querying data with Transact Certification - (essential)ITIL 4 Bridge Certification - (essential)DevOps principles (desired)Relevant Leadership course (desired) Knowledge and Experience+6 years experience as...

  • Applications Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Vista Group Full time

    Working as part of a team, the Applications Specialist role is responsible for providing 3rd line software support, training, implementation and consulting services to Vista's EMEA customer base.This involves Working with Vista's EMEA business partners and customers to address any software issues Act as an escalation point to the 2nd line support team...

  • Application Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Graylink Full time

    Job Advert Summary:At graylink, helping our customers succeed is at the heart of what we do. We are looking for an Application Support Specialist to join our Client Services team in Cape Town. Our digital talent solutions help employers automate manual processes to recruit, retain and reorganise talent quickly, efficiently, and for less.Minimum...

  • Intermediate Application Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Oneway Connect Full time

    Key Roles and Responsibilities:Troubleshooting The primary role will require you to be a problem solver. You will test, validate and engage with the customer to come up with solutions for any incidents, problems or service requests.Assesses business process requirements You will need to be aware of the latest software developments and think of ways that...

  • Intermediate Application Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time

    Key Roles and Responsibilities:Troubleshooting The primary role will require you to be a problem solver. You will test, validate and engage with the customer to come up with solutions for any incidents, problems or service requests.Assesses business process requirements You will need to be aware of the latest software developments and think of ways that...

  • Systems Application Specialist: IT Foods Planning

    2 weeks ago

    Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    Systems Application Specialist:ITFoods Planning Applications:Retail:Cape TownJob description:Provides input into ITS strategy and relevant systems strategy:Collaborates with theITmanager and ensures input into the one-year operating plan and projects priority plan in line with ITS strategy and relevant business requirements. Provides input into systems...

  • Travel Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full time

    OverviewMy Client a Travel Company arranging tailor-made, private safaris as well as specialist expeditions into Africa and South America is recruiting for a well experienced senior travel consultant (Sales) to join their team. The applicant must have significant experience (5+ years) dealing with international clients in the high-end travel space and...

  • Travel Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full time

    Overview My Client a Travel Company arranging tailor-made, private safaris as well as specialist expeditions into Africa and South America is recruiting for a well experienced senior travel consultant (Sales) to join their team. The applicant must have significant experience (5+ years) dealing with international clients in the high-end travel space and...

  • IT Application Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Impact Full time

    The Company:Why this role is excitingWhat you will be doing: Troubleshoot and resolve SaaS issues Conducts research to understand, explain and resolve technology issues Communicates updates to users that have been or may be affected by a problem Follows up with users after problems have been resolved Utilizes help desk tracking software to present...

  • Application Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Health Solutions Full time

    IntroductionRole PurposeRequirements: Matric. 3 Years tertiary qualification (IT degree/ diploma). Minimum 2 years Support Analyst or Senior Application Support experience. Basic knowledge of disciplines in an Application Support environment, incident handling, change management, problem management and related areas.Duties & ResponsibilitiesOperations and...

  • Specialist Application Support

    2 weeks ago

    Cape Town, Western Cape, South Africa Vodafone Full time

    :When it comes to creating a place where everyone is welcome, we're number 1.The number 1 Top Employer in South Africa.Certified by the Top Employer Institute 2024.Role Purpose/Business Unit:Your responsibilities will include: To provide 2nd line operational support to resolve production problems in order to meet SLAs To communicate the impact of production...

  • Cybercrime Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa PikUniq Full time

    Attention: Please note that PikUniq will be using the PikUniq platform for candidate screening and conducting one-way interviews. Each application received will be carefully evaluated and screened. Further information on how to get started will be provided. We are looking forward to receiving your applicationJOB TITLE:Cybercrime SpecialistAre you ready to...

  • Cybercrime Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa PikUniq Full time

    Attention: Please note that PikUniq will be using the PikUniq platform for candidate screening and conducting one-way interviews. Each application received will be carefully evaluated and screened. Further information on how to get started will be provided. We are looking forward to receiving your applicationJOB TITLE:Cybercrime SpecialistLOCATION:Cape Town,...