Service Desk Specialist

5 days ago


Randburg, Gauteng, South Africa IOCO Full time

Job Summary:

We are seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. The successful candidate will play a crucial role in ensuring the satisfaction of users by providing timely and effective technical support and assistance.

Key Responsibilities:

  • Efficiently log and allocate incoming calls, ensuring all calls are attended to and closed in a timely manner.
  • Ensure all calls are logged within our IT service management tool as per operational processes.
  • Assist the team with work overload as needed and maintain up-to-date general administration work.
  • Maintain a high level of customer liaison at all times, interacting with clients in a highly professional manner.
  • Follow appropriate escalation procedures as required.
  • Adhere to client-specific operational manuals.
  • Work effectively under pressure.

Requirements:

  • 1-2 years' experience in an IT service desk environment.
  • 1-2 years' customer service experience.
  • 1-2 years' experience in first call resolution.

Preferred Qualifications:

  • A+, N+ or higher certifications.
  • ITIL v3 or ITIL 4 certification.

Company Overview:

iOCO Infrastructure Services (iOCO IS) is a professional services company dedicated to delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions. We partner with clients to help them conquer business challenges while focusing on scaling their empires.

Our Culture:

We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're a team that values innovation, collaboration, and excellence in all we do.



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