Operational Resilience

2 weeks ago

Johannesburg, Gauteng, South Africa FNZ Full time
Role Description


This role has been created in order to ensure that FNZ is able to be resilient to disruption, to minimize the impact of any interruption when it occurs and to be able to recover and continue to delivery services in line with defined tolerances.


The Operational Resilience & Continuity Analyst will support the on-going delivery and continuous improvement of Resilience & Continuity and will also support the Operational Resilience & Continuity Manager, as required, with the delivery of Framework.

Specific Role Responsibilities

The role holder will be required to support FNZ's Operational Resilience & Continuity Management with responsibilities including, but not limited to:

  • Support the Crisis Management and Business Recovery Teams in managing any disruptions to our business.
  • Collaborate with business functions in completing / refreshing the Business Impact Analyses (BIA) and in the development of Business Recovery Plans (BRP).
  • Assess business interruption risks and support the implementation of appropriate mitigation, as required.
  • Assist with and organise Resilience & Continuity Testing and Exercising, including preparing reports and contacting stakeholders to agree mitigating actions for any lessons learnt.
  • Document a monthly Client reporting Summary.
  • Support the use of the Everbridge Mass Communications system to issue alerts and crisis communications to FNZ staff.
  • Support the Operational Resilience & Continuity Manager in the delivery and continuous improvement of Operational Resilience as required.
  • Work with the Operational Resilience & Continuity Manager to assess business continuity responses to Third Party due diligence requests.
  • Support the Endtoend business process mapping of FNZ key services.
  • Analysis of outputs and interrogation of MI to enable and inform production of monitoring and reporting, including any impacts on tolerance.
  • Awareness of remediation planning and business case creation for the remediation of observed tolerance breaches.
Functional Area Responsibilities


As a member of the Operational Resilience & Continuity team, you will be responsible for co-ordinating activities and supporting FNZ in implementing the framework and delivering the annual plan of activities.


You will be engaged with the day-to-day operations of Important Business Services, monitoring and understanding service performance and seeking to learn lessons from any issues or incidents to feed into the overall resilience framework and plan.

Experience required.

The Operational Resilience & Continuity Analyst will ideally have demonstrable experience in the following:

  • Experience of BCM standards such as ISO 22301 or the BCI Good Practice Guidelines. Additional knowledge or experience with Information Security, IT Disaster Recovery or ISO 27001 is seen as an advantage.
  • Demonstrable knowledge of Operational Resilience and the BCM lifecycle.
  • Experience in the implementation and management of Resilience & Continuity in a financial services environment would be an advantage.
  • A keen interest in broadening existing experience in the following fields: Business Continuity Management, Crisis management, Operational Resilience, Risk management, and IT Resilience.
  • You believe in the benefits of resilience and continuity management and crisis management and how this can help organisations to better prepare for, respond to and recover from major disruptions.
  • Relevant certifications such as MBCI, CBCI or CBCP are welcome, but not essential.
  • Excellent written and presentation skills.
  • Ability to communicate effectively (both written and verbally) at a variety of levels within a regulated environment, both internally and externally.
  • Excellent planning and organisational skills.
  • Ability to interpret standards and develop good practices in planning and process development for business continuity management.
  • Ability to develop reports and tools that demonstrate results and capability,
- driving efficient and effective management decision making.

  • Ability to work independently and achieve results, regardless of reporting lines.
  • Ability to deal with and prioritise workload and work to deadlines.
  • Commercial acumen and ability to understand broad sector issues and challenges.
About FNZ Culture

Our culture is what drives us. It's at the heart of who we are and everything we do. It's what inspires, excites and moves us forward.

Our ambition is to create a culture for growth, one that opens up limitless opportunities for our employees, customers and the wider world.

At FNZ we know that great impact is only possible with great teamwork.

That's why we value the strength and diversity of thought in our global team.

The FNZ Way is the cornerstone of what we do.

It is comprised of four values that set the standard for how everyone at FNZ interacts with each other, with our customers, and with all our diverse stakeholders around the world.


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