Manager - Atm Operations

2 weeks ago

Johannesburg, Gauteng, South Africa Absa Bank Limited Full time
Bring your possibility to life Define your career with us

  • With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary


To manage the performance of the ATM management team in order to ensure compliant, effective and accurate financial processing, balancing and reconciliation of ATM transactions in agreement with the chosen outsourced service vendor within prescribed SLA.

To manage and ensure that service levels are exceeded through diligent compliance and adherence to policies and procedures. Hold suppliers accountable through effective SLA management and governance.

Job Description:

Accountability:
Operational management

  • Operationalize the Cash and Cheque Operations strategy into actionable plans and monitor these actions through minutes of meetings with internal team members and Absa's suppliers.
  • Provide regular feedback to the Head: Cash Operations on the progress and performance against contracted criteria.
  • Support operational efficiency and transformational initiatives as controlled and initiated by Cash Management Exco team.
  • Regulate the volumes of work to prevent backlogs, manage capacity to keep within agreed turnaround times, to eliminate work pressure and to be able to take general control of the department through active engagement with third party suppliers and customers
  • Manage Service Level Agreements (SLA's) with third party stakeholders and internal business units to ensure maximum return on spend.
  • Maintain and regularly review the effectiveness of processes used in the environment and identify ways for improvement.
  • Ensure that all general office administration is in line with the Absa Record Management Policy.
  • Destruction of documentation in line with the Absa Record Management Policy must be done
  • Review; authorise; monitor and maintain system access for Absa and Vendor staff.
  • Ensure that mandates are updated and signed every six months. These mandates must be inline with BTP profiles and changes in the business unit and changes in staff structures.
  • Take responsibility to resolve any risk, governance or compliance issues l and execute remediation actions.
  • Establish and maintain strong professional relationships with Absa Suppliers like SBV, Fidelity and G4S.
  • Manage all client complaints on Sales force within SLA while keeping the clients informed of the progress throughout the resolution process.

Accountability:
Risk Management

  • Communicate processes, control requirements and risk management frameworks that have been designed for the area and ensure that they are understood and followed by all members of the team.
  • For audit findings that have an impact on the area, work with all roll players within the operations to understand what actions are required to close out findings and then implement the required actions to close these.
  • Monitor compliance training undertaken by team members and ensure that they complete the required training within prescribed timelines.
  • Update the Business Resilience Plans regularly.
  • Arrange for team members to participate in Resilience tests at the required intervals and document test results.
  • Work with roll players in the area to implement corrective measures where needed to improve test results.
  • Work with team members in the department to maintain Control selfassessments (CSA's) for the function and update monthly.
  • Complete attestations to testify to the adequacy of controls and implement mitigating actions where controls are inadequate.
  • Ensure that all team members understand the OHSA rules and regulations and comply with these.
  • Ensure that OHSA policies are in place and are followed. Take minutes of meetings held and attended by team members.

Accountability:
Finance and Reconciliations

  • Rigorously monitor expenditure against approved budgets and put measures in place to address unfavourable variances.
  • Continuously identify areas for improved efficiency to reduce cost.
  • Monitor and control all General Ledger accounts to ensure that the transactions are posted to the correct accounts.
  • All GL accounts must be reconciled and attested to daily.
  • Any discrepancies are to be resolved within SLA, in line with Absa policies and procedures.

Accountability:
Reporting

  • Minute departmental meetings and changes in Absa policies that have an impact on the operations environment manage the closure of actions within applicable timelines.
  • Provide input into the operational action plans or strategies and document tactical plans for implementation. These must be followed through to ensure execution.
  • Hold and minute weekly operational meetings with all vendors that provide services to the Absa Outsourced ATM environment Track and close actions
  • Provide Monthly Quality assurance da

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