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Customer Operations Coordinator
2 weeks ago
Entity:
Customers & Products
Job Family Group:
Business Support Group
On a given day, your work includes:
- Lead the effective integration of cross-functional (GBS/Finance/ Sales/Marketing and Global supply chain and logistics) activities which impact our ability to provide a high quality customer experience;
- Facilitation and delivery of key customer management processes
- Lead to contract(L2C), Order to Cash (O2C), Customer Rebates and Aftersales management;
- Customer onboarding including CDD Clearance Checks, Credit Applications, Customer Master Setup/Maintenance, E-Ordering (portal, EDI);
- Supervising performance against the key operational metrics (CSA metrics) & drive continuous improvement;
- Performance reporting, data analysis and providing key insights;
- Drive the digitilisation agenda according different needs per cluster;
- Prepare and distribute formal internal/external Customer communications;
- Support any internal/external audits relevant as required along with the rest of the customer operations team to ensure safe, reliable and compliant operations;-
- Document and review of customer operational processes, identify, drive efficiencies/simplification and process improvements;
- Conduct customer visits when required.
There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life.
These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits We operate a hybrid model with 60% from the office and 40% from home with flexibility as agreed with line management.
Travel Requirement
Some travel may be required with this role, this is negotiable
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agility core practices, Analytical Thinking, Business process improvement, Commercial acumen (Inactive), Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization
Legal Disclaimer:
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy.
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