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Chief Operating Officer

3 months ago

Johannesburg, Gauteng, South Africa Job Crystal Full time

A payment solutions provider is looking for a COO who has strong leadership and commercial skills to complement the existing business management team.


The COO will oversee the day-to-day administrative and operational functions of the business, including the assessing of commercial opportunities, the implementation of company strategies and the spearheading of new initiatives.


DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

  • Collaborate with the CEO in setting and driving organisational vision, operations strategy, and hiring levels
  • Performing sales analyses with a focus on longterm company growth
  • Assessing the company's position on the commercial market
  • Maintaining relationships with existing clients, partners, vendors, or distributors
  • Identifying and pursuing new business opportunities where applicable
  • Translate strategy into actionable steps for growth, implementing organisationwide goal setting, performance management, and annual operations planning
  • Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organisational goals are met
  • Ensure effective recruiting, onboarding, professional development, performance management, and retention
  • Ensure compliance with business regulations and take appropriate action when necessary
  • Develop and execute operational strategies to drive business growth, efficiency, and profitability
  • Oversee the daytoday operations of the company but not limited to: Sales, Deployments, Human Resources and Finance
  • Establish operational goals, metrics, and KPIs to measure performance and monitor progress
  • Collaborate with other senior executives to align operational activities with overall business objectives
  • Lead and mentor operational teams, providing guidance, direction, and support to ensure optimal performance
  • Evaluate existing processes, systems, and workflows to identify opportunities for improvement and optimization
  • Implement best practices, standards, and methodologies to streamline operations and enhance productivity
  • Manage operational budgets, expenses, and resource allocation to maximize efficiency and minimize costs
  • Participate in company financial reporting working together with the leadership of the finance team
  • Monitor industry trends, market conditions, and regulatory changes to anticipate challenges and opportunities
  • Lead organisational change initiatives, transformation projects, and business process reengineering efforts
  • Develop and maintain relationships with key stakeholders, including customers, suppliers, and partners
  • Ensure compliance with regulatory requirements, quality standards, and industry best practices
  • Resolve operational issues, challenges, and conflicts in a timely and effective manner
  • Communicate operational performance, achievements, and challenges to senior management and stakeholders
  • Drive a culture of continuous improvement, innovation, and operational excellence throughout the organisation
  • Liaise and engage with the other Business Units leadership teams and stakeholders and actively participate in Group Projects where assigned

REQUIREMENTS

  • Good reportwriting skills
  • Bachelor's degree in business administration, operations management, or related field; MBA and or CA (SA) preferred
  • Proven experience in senior leadership roles
  • Strong leadership, communication, and interpersonal skills
  • Strategic thinking and problemsolving abilities
  • Experience developing and implementing operational strategies and initiatives
  • Demonstrated ability to drive business growth, efficiency, and profitability
  • Knowledge of business process optimisation
  • Experience working in fintech industries will be highly advantageous
  • Financial acumen and budget management skills
  • Ability to collaborate and build relationships with internal and external stakeholders
  • Adaptability and resilience in managing change and uncertainty
  • Commercial Operations experience from a sales and finance aspect
  • 5 or more years of experience in a similar role