Operational Team Leader

2 weeks ago


Johannesburg, Gauteng, South Africa RTT Full time

The Role

Positions available:
2x West rand
2x JHB Central


Critically, the operational team lead is accountable for planning, directing, monitoring, and controlling online delivery operations and ensuring that the operation is appropriately resourced to deliver against the demand within the assigned cluster.

A key part of this is reviewing and reporting against exceptions as well as implementing corrective measures to reduce exceptions.

The incumbent will be required from time to time to assist with operations-based project planning and the roll out of operations for additional stores or whole new clusters.


Skills and Experience
Planning and organizing

  • Problem Solving
  • Prioritization


Analytical Ability
  • Identifying
trends and reviewing related

information to develop and evaluate options and implement

solutions

  • Time management
  • Project management
  • Leadership
  • Conflict resolution
  • Excellent communication ability
that can be applied to all levels

and cross-culturally (written and

verbal)

  • Diversity management &
Inclusion

  • Report writing

Key Accountabilities
Plan, Direct, Monitor and Control Online Delivery Operations through:

  • Monitoring and controlling driver availability per designated cluster
  • Monitoring and controlling driver schedules daily and weekly per designated cluster
  • Monitoring and controlling operational processes through the implementation of SOP's and training thereof
  • Monitoring and controlling driver activity in accordance with
driver SOP

  • Monitoring PINGO driver delivery exceptions dashboards
according to client SOP

  • Escalating delivery exceptions to OPS Manager and Client
Customer Service

  • Monitoring and controlling delivery exceptions per order level
  • Monitoring and actively managing resource allocation versus
order demand per cluster

  • Implement the Online Delivery Operations Plan and monitor
execution against plan, taking the necessary corrective actions

as required

Personality and Attributes
Strong professional

communicator

  • Resourceful
  • Selfmotivated
  • Collaborative
  • Ability to foster and maintain relationships
  • Positive and serviceoriented
attitude

  • Ability to thrive in a fastpaced
and high-pressured

environment

  • Ability to deliver on a task
independently

  • Resilient
  • Strong follow through
  • Emotionally intelligent


Team player
  • Ready and willing
to assist fellow team members

where needed

Job Reference:
RTT52915

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