Operational Team Leader
2 weeks ago
The Role
Positions available:
2x West rand
2x JHB Central
Critically, the operational team lead is accountable for planning, directing, monitoring, and controlling online delivery operations and ensuring that the operation is appropriately resourced to deliver against the demand within the assigned cluster.
A key part of this is reviewing and reporting against exceptions as well as implementing corrective measures to reduce exceptions.
The incumbent will be required from time to time to assist with operations-based project planning and the roll out of operations for additional stores or whole new clusters.
Skills and Experience
Planning and organizing
- Problem Solving
- Prioritization
Analytical Ability
- Identifying
information to develop and evaluate options and implement
solutions
- Time management
- Project management
- Leadership
- Conflict resolution
- Excellent communication ability
and cross-culturally (written and
verbal)
- Diversity management &
- Report writing
Key Accountabilities
Plan, Direct, Monitor and Control Online Delivery Operations through:
- Monitoring and controlling driver availability per designated cluster
- Monitoring and controlling driver schedules daily and weekly per designated cluster
- Monitoring and controlling operational processes through the implementation of SOP's and training thereof
- Monitoring and controlling driver activity in accordance with
- Monitoring PINGO driver delivery exceptions dashboards
- Escalating delivery exceptions to OPS Manager and Client
- Monitoring and controlling delivery exceptions per order level
- Monitoring and actively managing resource allocation versus
- Implement the Online Delivery Operations Plan and monitor
as required
Personality and Attributes
Strong professional
communicator
- Resourceful
- Selfmotivated
- Collaborative
- Ability to foster and maintain relationships
- Positive and serviceoriented
- Ability to thrive in a fastpaced
environment
- Ability to deliver on a task
- Resilient
- Strong follow through
- Emotionally intelligent
Team player
- Ready and willing
where needed
Job Reference:
RTT52915
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