Agent Client Services Afscc

2 weeks ago


Pretoria, Gauteng, South Africa Absa Bank Limited Full time
Bring your possibility to life Define your career with us

  • With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary

Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description:

Managing Daily Operational Requirements:
Receive calls from clients requesting policy changes, enquiries and information to the clients existing policies and ensure that amendments are made on the system as requested by clients | Handle Clients Complaints and Compliance: Offer clients information regarding processes, procedures and compliance in accordance to the FAIS Act and ensure that all processes, procedures and compliance policies are adhered to at all times |

Maintain Quality Standards:
Meet the required quality standards as set out in the quality assurance guidelines by meeting the agreed target, by obtaining the correct information from clients to generate the correct premium

| Maintain Client Experience:

Offer client excellent client service and assist them efficiently by sending relevant documentation and attending to any queries or related issues they may have as and when required and ensure that we do not lose but retain our client base | : | : | : |:
Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (required)

  • Absa Bank Limited reserves the right not to make an appointment to the post as advertised_


  • Pretoria, Gauteng, South Africa C40 Cities Full time

    Job Summary/Introduction A prominent player in the real estate and home services industry is seeking a dedicated and experienced Client Services Manager to join their expanding team in Pretoria.Description As a valued member within this thriving and innovative business, the Client Services Manager will play a pivotal role in ensuring that all client service...

  • Field Service Agent

    2 weeks ago


    Pretoria, Gauteng, South Africa Ulwembu Business Services Full time

    _Please ensure that you answer all pre-screening questions fully & accurately._- Knowledge and Experience_Education: A+ certification N+ certification MCSE or MCITP ITIL Foundation an advantageExperience & Skills: Minimum of 2 years relevant experience within an IT Support environment Previous experience within networking support, software and hardware...


  • Pretoria, Gauteng, South Africa Firstrand Bank Limited Full time

    To ensure client retention by providing after-sales service for multiple channels and brands in a contact centre environment, in compliance with strict regulations.Contribute to cost efficiencies through responsible utilisation of work related resourcesContribute to teamwork and inclusivity within own teamIdentify and utilise opportunities to assess and...


  • Pretoria, Gauteng, South Africa Firstrandjobs Full time

    Job DescriptionTo ensure client retention by providing after-sales service for multiple channels and brands in a contact centre environment, in compliance with strict regulations. Contribute to cost efficiencies through responsible utilisation of work related resources Contribute to teamwork and inclusivity within own team Identify and utilise opportunities...


  • Pretoria, Gauteng, South Africa Edge Personnel (Pty) Ltd Full time

    National food service supplier based in Pretoria in search of an Application Support Agent. The Support Agent is the point of contact for customers with queries about orders and any other queries received after a sale was made (after sales support). Must be a good communicator, working with other departments that are responsible for fulfilling orders or...


  • Pretoria, Gauteng, South Africa Ioco Full time

    iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries, troubleshooting problems, and resolving technical issues related to hardware, software, and network...


  • Pretoria, Gauteng, South Africa Smart Worx Group Full time

    Our Lead Client is looking to hire a Service Call Centre Agent ,Duties: Log all dedicated call outs and assist team on other accounts when colleagues are absent Liaise with technicians regarding call outs Quotes Manage customer relationships Establish customer satisfaction level after all visits After hour dutySkills requirements Basic telephone etiquette...


  • Pretoria, Gauteng, South Africa Affirmative Portfolios Full time

    Admin and Office ManagementPretoria - Gauteng***: Digital Customer Service Agent - Self Service ProjectPRETORIA(Ref: DCSA/PTA/2024/02-7T)R pa12 months temp assignmentPurpose:Seven Customer Service Agent positions are currently available at the Head Office of the GPAA based in Trevenna. These positions will be filled as 12-month temp positions. The purpose of...

  • Service Desk Agent

    2 weeks ago


    Pretoria, Gauteng, South Africa Jse Limited Full time

    Job Purpose/ Job Summary: Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets. Ensure system related queries are resolved timeously and accurately to meet JSE Service Level Agreement Business Objectives through prioritising of logged calls on Service Now system. Financial /Business...


  • Pretoria, Gauteng, South Africa Pillango Placements Full time

    Gauteng, PTA - East**R R 12000 Monthly Cost To CompanyIf you are a person who has some logistics experience and has the ability to handle and resolve customer complaints professionally, then this position might be what you're looking for We are looking for a Customer Service Agent in Boksburg.REQUIREMENTSSouth African citizen.Code B driver's license and own...

  • Senior Site Agents

    2 weeks ago


    Pretoria, Gauteng, South Africa Brightbridge Personnel on behalf of Client based in Gauteng Full time

    Must be SACPCMP Registered.National Diploma / Degree in Civil Engineering 10 years experience on SANRAL ROADSMust have worked on projects ranging from R30 - R50MFull Site Agent duties.Salary: R55, R75,000.00 per month

  • Rental Agent

    2 weeks ago


    Pretoria, Gauteng, South Africa Perfect Placement Recruitment Full time

    Job Title: Rental AgentJob Description: We are seeking a skilled Rental Agent to assist clients in finding their ideal residential rental properties in Pretoria Old East (Brooklyn, Groenkloof & Waterkloof). As a Rental Agent, you will leverage your expertise to match tenants with suitable homes while delivering exceptional customer service.Area:...

  • Rental Agent

    2 weeks ago


    Pretoria, Gauteng, South Africa Perfect Placement Recruitment Full time

    Job Title: Rental AgentWe are seeking a skilled Rental Agent to assist clients in finding their ideal residential rental properties in Pretoria Old East (Brooklyn, Groenkloof & Waterkloof). As a Rental Agent, you will leverage your expertise to match tenants with suitable homes while delivering exceptional customer service.Area: GroenkloofSalary: R6000 -...


  • Pretoria, Gauteng, South Africa GCI Wealth Full time

    A Financial Service Provider Gauteng is currently looking for experienced and qualified Client Services Specialists for one of their Branches in Pretoria. The person will assist with the presales administration process, the product implementation administration process, and the post administration process and will report into the Client Services Hub.This...


  • Pretoria, Gauteng, South Africa beBee Professionals Full time

    Job Offer: Client Services SpecialistbeBee Professionals is looking for a Client Services Specialist to join our team in Pretoria. The successful candidate will be responsible for providing excellent customer service to our clients, as well as managing client relationships and resolving customer inquiries.The ideal candidate should have a minimum of 3 years...


  • Pretoria, Gauteng, South Africa Discovery Limited Full time

    Select how often (in days) to receive an alert: Service Manager- Client Service Business Unit: Discovery Bank Function: Client Service Date: 29 May 2024 About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose,...


  • Pretoria, Gauteng, South Africa Rmb Full time

    Client Service Representative page is loaded Client Service Representative Apply locations Sandton time type Full time posted on Posted 2 Days Ago job requisition id R13717 Job DescriptionTo provide support to corporate clients by being the first point of contact and providing efficiencies for their line of businessQuery resolution Receive transaction...


  • Pretoria, Gauteng, South Africa South African Qualifications Authority (SAQA) Full time

    An NQF Level 5 in Information management on the 10 Level NQF will be an added advantage. A minimum of 2 years' experience in data capturing, information management, call centre or customer service is required. More than two years in data capturing, information management, call centre or customer service experience will be an added advantage. The incumbent...


  • Pretoria, Gauteng, South Africa beBee Professionals Full time

    beBee Professionals is looking for a Client Services Analyst to join our team in Vereeniging. The successful candidate will be responsible for providing technical support to our clients, ensuring that all customer inquiries are addressed in a timely and professional manner.The ideal candidate should have a Bachelor's degree in Computer Science or a related...

  • Helpdesk Agent

    2 weeks ago


    Pretoria, Gauteng, South Africa Herotel Full time

    Applications are invited for the Helpdesk Agent - Tier 1 position to be based in Tshwane.PURPOSE OF THE ROLE:Key Performance Areas would include, but are not limited to:Offer first line support to customers, which includes taking initial call from users. Always strive for first call resolution. Determines if fault is customerside, or WANside. Provides basic...