![Affirmative Portfolios](https://contents.bebee.com/companies/za/affirmative-portfolios/avatar-CWX87.png)
Digital Customer Service Agent Self Service Project
2 weeks ago
Admin and Office Management
Pretoria - Gauteng
***:
Digital Customer Service Agent - Self Service Project
PRETORIA
(Ref:
DCSA/PTA/2024/02-7T)
R pa
12 months temp assignment
Purpose:
Seven Customer Service Agent positions are currently available at the Head Office of the GPAA based in Trevenna. These positions will be filled as 12-month temp positions.
The
purpose of the role is to provide administrative functions and to resolve queries and complaints on first contact within the Clients Relationship Management environment.
Key performance areas:
The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following:
Provide quality customer service within CRM:
Handle all face-to-face enquiries received effectively
Follow up and finalize enquiries referred to other business units, within the agreed time frames
Update on all the relevant GPAA systems
Provide Client liaison services within the office:
Respond to escalated queries within allocated time frame
Interact with the departments and members regarding outstanding queries
Relationship management on any changes happening in the various sections
Provide/ request feedback to various clients and stakeholders
Follow-up with business units and provide feedback to clients until cases are finalized
Effective and efficient administration of documents received
Provide administrative support at outreach initiatives
Provide data inputs in the compilation of the reports:
Report any issues/make recommendations with regards to ongoing service improvements and maintain a high level of client care
Compile and submit daily, weekly and monthly production statistics to the supervisor
Check and update consolidated/escalation lists to the supervisor
Competencies, Knowledge and Skills:
Excellent problem solving skills
Excellent presentation skills
Excellent communications skills, both verbal and written
Ability to communicate with clients.
Time management skills
Self-management - being able to work independently
Knowledge of Employee Benefits
Knowledge of client relations management
Minimum requirements:
An appropriate three-year tertiary qualification (at least 360 credits) with 18 months proven experience in the processing (administration) of life insurance/employee benefits or client relationship management/client care within Employee Benefits, Life or other Insurance, Medical Aid environments or similar financial institutions.
OR
A Grade 12 Certificate/Senior Certificate (Matric) with three years proven experience in the processing (administration) of life insurance/employee benefits or client relationship management/client care within Employee Benefits, Life or other Insurance, Medical Aid environments or similar financial institutions.
Computer literacy that would include a good working knowledge of Microsoft Office products
**Closing date: 27 February 2024
-
General Service Officer
2 weeks ago
Pretoria, Gauteng, South Africa Church World Service Full timePosition Title: General Services OfficerReports To: Administration SupervisorDivision: Immigration & Refugee Program+ (IRP+)Department: AdministrationJob Location: Pretoria, South AfricaGrade Level: Grade 5, Officer, NationalIntroduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe...
-
Customer Service Agent
2 weeks ago
Pretoria, Gauteng, South Africa Pillango Placements Full timeGauteng, PTA - East**R R 12000 Monthly Cost To CompanyIf you are a person who has some logistics experience and has the ability to handle and resolve customer complaints professionally, then this position might be what you're looking for We are looking for a Customer Service Agent in Boksburg.REQUIREMENTSSouth African citizen.Code B driver's license and own...
-
Customer Service Agent
2 weeks ago
Pretoria, Gauteng, South Africa Astor Automotive Staff Full timeWe are seeking an awesome Car Rental Agent to join a leading South African Car Rental Company at their Hatfield branch. Your role will be handling rental bookings, managing confirmations, overseeing agreements, conducting vehicle handovers and collections and extensive customer service with both local and foreign guests, thus It is preferred that you have...
-
Customer Service
2 weeks ago
Pretoria, Gauteng, South Africa Mshindi Consulting Full timeTitleCustomer Service AgentJob TypePermanentLocationGauteng - VereenigingDescriptionDuties and Responsibilities Logs and tracks all enquiries and complaints on the system (first line of support). Handles all general and specific telephonic contact. Assist walkin clients Conducts preliminary investigations. Liaises with relevant parties to resolve complaints....
-
Service Desk Agent
2 weeks ago
Pretoria, Gauteng, South Africa Jse Limited Full timeJob Purpose/ Job Summary: Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets. Ensure system related queries are resolved timeously and accurately to meet JSE Service Level Agreement Business Objectives through prioritising of logged calls on Service Now system. Financial /Business...
-
Quick Service Restaurant Manager – Centurion
2 weeks ago
Pretoria, Gauteng, South Africa Bfv Service Gmbh Full timeRestaurant Management position available with new quick service Restaurant in Wierdapark Centurion. Position suitable for an ambitious candidate with good customer relations skills. Looking for someone with experience in front and back of house management. 2+ Years Restaurant management experience in a fast-food environment preferred. Strong staff management...
-
Customer Service Engineer
2 weeks ago
Pretoria, Gauteng, South Africa Siemens Healthcare Proprietary Limited Full timeJoin us in pioneering breakthroughs in healthcare.For everyone.Everywhere.Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality.We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique...
-
Digital Projects Administrator
2 weeks ago
Pretoria, Gauteng, South Africa Druff Interactive Full timeThis company is a dynamic and fast-paced digital agency based in Pretoria East. We specialise in website design and development but our extensive portfolio includes graphic design, social media management and Google AdWords.Our company is looking for a dynamic and self-motivated individual to join the team in the role of digital projects administrator.The...
-
Digital Channels Manager
2 weeks ago
Pretoria, Gauteng, South Africa Bfv Service Gmbh Full timeManage Digital Channels: Social media management.Establish social media pages on identified channels once agreed upon.Manage sales campaigns across social media platforms, ensuring that the results achieve the targets set.Investigate and recommend new approaches and channels.Manage content creation and publishing across platforms and for multiple...
-
Customer Service
2 weeks ago
Pretoria, Gauteng, South Africa Public Storage Full timeCompany DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now Earn $13.00 Per Hour Our Benefits Total Rewards package available to our team:We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits...
-
Application Service Support Agent
2 weeks ago
Pretoria, Gauteng, South Africa Edge Personnel (Pty) Ltd Full timeNational food service supplier based in Pretoria in search of an Application Support Agent. The Support Agent is the point of contact for customers with queries about orders and any other queries received after a sale was made (after sales support). Must be a good communicator, working with other departments that are responsible for fulfilling orders or...
-
Customer Service Representative
2 weeks ago
Pretoria, Gauteng, South Africa Satawu Rewards Full timeARE YOU THE TOP PERFORMER?CAN YOU CLOSE A DEALS and Help People? DO YOU HAVE WHAT IT TAKES?In the online Recruitment process,we are seeking Sales and customer service Executives Key Traits Self-start / Self-motivated Good communication skills Goal orientated Innovative and achievement-focused Charismatic personality Sales Experience- this is an advantage,...
-
Pretoria, Gauteng, South Africa Gartner Full timeSenior Director Analyst, CRM Customer Engagement Center and Digital Service Platforms About the Role: We're looking for a Senior Research Director with expertise in CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies to join our Customer Service and Support Technology research team. Experience with or...
-
Customer Service X 4 R12 000pm Neg
2 weeks ago
Pretoria, Gauteng, South Africa Puleng Pulane Consultants Full timeClosing on: Feb 15, 2024Experience and Qualification Matric Bilingual (English and Afrikaans) Advantage Computer Literacy Excellent Communication skills including excellent telephone manner. Analytical skills Ability to work under pressure. Feel confidence to have all calls recorded. Excellent time management- work with time contracts High levels of self...
-
Service Call Centre Agent
2 weeks ago
Pretoria, Gauteng, South Africa Smart Worx Group Full timeOur Lead Client is looking to hire a Service Call Centre Agent ,Duties: Log all dedicated call outs and assist team on other accounts when colleagues are absent Liaise with technicians regarding call outs Quotes Manage customer relationships Establish customer satisfaction level after all visits After hour dutySkills requirements Basic telephone etiquette...
-
Digital Customer Service Representative
2 weeks ago
Pretoria, Gauteng, South Africa Mastech General Trading Full timeThe purpose of the role is: To provide administrative functions and to resolve queries and complaints onfirst contact within the Clients Relationship Management environment.The incumbent will be responsible for a wide variety of tasks which includes but are not limited to thefollowing:Provide quality customer service within CRM Handle all facetoface...
-
Officer: Customer Service
2 weeks ago
Pretoria, Gauteng, South Africa Absa Bank Limited Full timeBring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo deliver...
-
Customer Services
2 weeks ago
Pretoria, Gauteng, South Africa Prostaff Recruitment Specialists Full timeCustomer Services / Internal Sales Manager - Chemical Manufacturing Permanent PS00993 Sales and Marketing Gauteng, Gauteng Monthly Cost To Company (Market related, Negotiable) A wellestablished chemical co requires the above to manage the internal sales team to ensure that the customer services administrative teams are well trained and are able to provide a...
-
Cashier and Customer Service Assistant
2 weeks ago
Pretoria, Gauteng, South Africa Specialist Confectionery Full timeCake Zone has an open position for a cashier / customer service position in our Pretoria CBD branch Serve confectionery products to customers Process sales transactions Take event cake orders from customers Prepare and pack confectionery products Handle customer issuesRequirements: 2 Years previous Customer Service or Cashier experience Matric Qualification...
-
Social Media Digital Projects Administrator
2 weeks ago
Pretoria, Gauteng, South Africa Druff Interactive Full timeThis company is a dynamic and fast-paced digital agency based in Pretoria East. We specialise in website design and development but our extensive portfolio includes graphic design, social media management and Google AdWords.Our company is looking for a dynamic and self-motivated individual to join the team in the role of digital projects administrator.The...