Helpdesk Agent

Applications are invited for the Helpdesk Agent - Tier 2 position to be based in Tshwane.PURPOSE OF THE ROLE:Key Performance Areas would include, but are not limited to:Strives to resolve all faults presented daily. Determine nature of faults and the steps required to rectify it permanently. Check Tier 1 troubleshooting before confirming ticket may be sent...

Applications are invited for the Helpdesk Agent - Tier 1 position to be based in Tshwane.PURPOSE OF THE ROLE:Key Performance Areas would include, but are not limited to:Offer first-line support to customers, which includes taking initial calls from users. Always strive for firstcall resolution. Determines if fault is customerside or WANside. Provides basic...

Brief Role DescriptionTo efficiently capture and process customer requests in accordance with Service Level Agreements (SLA)Key Performance Areas (Kpa's) Must be clear and audible on telephone and handheld radio mediums. Wellspoken. Issuing and managing logged jobs from the helpdesk to the supplier, technicians, and maintenance personnel. Interact with the...

IntroductionMetropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.Metropolitan operates in South Africa, but the...

Daily monitoring of open & pending & critical workorders in Remedy as per SLA Completing due diligence an all supplier request received prior to creation/updates made Must communicate & follow up effectively with various stakeholders on a timely basis Provide clear, easy to understand written communication with relevant information to internal/external...

IntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Tshwane.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Offer first line support to customers, which includes taking initial call from users. - Always strive for first call resolution. - Determines if fault is customer-side,...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in** Tshwane.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in Tshwane. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and...

**UP Professional and Support**: DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES HELPDESK SUPERVISOR (IT) PEROMNES POST LEVEL 7- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development._ JOB PURPOSE: To develop and...

Applications are invited for the **Helpdesk Agent - Tier 2 **position to be based in Tshwane. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Strives to resolve all faults presented daily. - Determine nature of faults and the steps required to rectify it permanently. - Check Tier 1 troubleshooting before...

Applications are invited for the above-mentioned position to be based in Tshwane. **Key Performance Areas would include, but are not limited to**: Customer first and second line customer support: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear...

**Brief Role Description** To efficiently capture and process customer requests in accordance with Service Level Agreements (SLA) **Key Performance Areas (Kpa's)** - Must be clear and audible on telephone and hand-held radio mediums. Well-spoken. - Issuing and managing logged jobs from the helpdesk to the supplier, technicians, and maintenance personnel. -...

**Introduction** Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa,...

**Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...