Administrator: Client Services

2 weeks ago


Pretoria, Gauteng, South Africa South African Qualifications Authority (SAQA) Full time
An NQF Level 5 in Information management on the 10 Level NQF will be an added advantage.

  • A minimum of 2 years' experience in data capturing, information management, call centre or customer service is required.
  • More than two years in data capturing, information management, call centre or customer service experience will be an added advantage.
  • The incumbent must have a good knowledge of client services standards and procedures.
  • Computer Literacy, time management, customer focus, attention to detail and good written and verbal communication should be the strengths of those aspiring for this appointment.

Duties :

  • Render the required support to facilitate clients needs related to authentication services.
  • Evaluate client needs and provide information and support to optimally address these while proactively managing expectations.
  • Plan, organise and document activities to ensure the necessary focus, achievement of delivery targets and availability of performance data.
  • Attend to client enquiries and complaints and redirect to the relevant role players to be addressed including walkin client services.
  • Monitor client requests and complaints on social media and redirect to the relevant role players to be addressed.
  • Attend to client enquiries and complaints and redirect to the relevant role players to be addressed.
  • Help to keep information sources / reference materials up to date, known and accessible.
  • Populate enquiries register to ensure followup and statistical data.
  • Promptly do the necessary (verbal and/or written) reporting.


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