Call Centre Operations Manager

POSITION PURPOSEThis role reports directly to the Call Centre & Data Hub Administration Manager. It is in essence delivering assistance to the CC & DH Manager including the CEDO. This role is responsible for ensuring the delivery of exceptional service with specifically trained and skilled call centre agents.The responsibility extends to accurate reporting...

JOB PURPOSE:KEY PERFORMANCE AREAS: Provide a call center service in accordance with the Compliance Contact Centre manual and standards Administer the compliance query process in accordance with the set procedures Respond to general compliance, registration and reporting related queries Develop an understanding of various regulated institutions and sectors...

Position: Call Centre SupervisorSalary: Market relatedLocation: MidrandJob type: PermanentIndustry:FMCGReference Number: RDT.D.CCSCOMPANY DESCRIPTION: Our client, a well-established company within theFMCG sector, is looking for a Call Centre Supervisor to join their team.JOB DESCRIPTION: Reporting to the Credit and Call Centre Manager, the Call Centre...

Administrator IT ~ Information TechnologyPretoria***: Director - Call Centre(DIR/CC/CRM/2023/01-1P)R per annum (all-inclusive package) level 13PRETORIA (BASED AT TREVENNA)Purpose:One permanent position of Director: Call Centre is currently available within the CRM Unit at GPAA. The purpose of the job is to manage client and stakeholder contact and operations...

NB: MUST HAVE DISPATCH EXPERIENCE IN A CALL CENTRECompany Overview:Join the A dynamic team, based in Rosebank. We pride ourselves on delivering exceptional customer service and ensuring our customers receive their orders accurately and promptly. We are looking for a dedicated Call Centre Representative to join our fast-paced environment.Job Description:As a...

Assisting Team, answer incoming calls from customers, handling of reservations and quotations, answer inquiries and questions, handle complaints, troubleshoot problem and provide information. Assisting, advising, coaching and monitoring Junior Call Centre Consultant with relevant work related queries.- Grade 12 and;- Formal Training or Certificate in Contact...

Assisting Team, answer incoming calls from customers, handling of reservations and quotations, answer inquiries and questions, handle complaints, troubleshoot problem and provide information. Assisting, advising, coaching and monitoring Junior Call Centre Consultant with relevant work related queries.- Grade 12 and;- Formal Training or Certificate in Contact...

Team Leader Client Service Centre Call Centre Listing reference: jse_000476 Listing status: Online Apply by: 15 April 2024 Position summary Job category: Client Services Contract: Permanent Remuneration: Market Related EE position: Yes Introduction To manage the sales support team in the planning, execution, coordination, and quality assurance of all Market...

ADVERTISEMENTCall Centre Agent x4Job Grade: P11Contract type: 5-year fixed termRef No:T870012Remuneration: R Total Cost to Company p/aJob Purpose:To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and procedures.Key performance areas: To...

Key Performance areasCUSTOMER SERVICE: Effective customer intelligence; Ensuring monthly errors do not exceed 4 in one month; Effectively and efficiently assist existing and new clients with bookings; Effectively and efficiently handle client's queries; Maintain customer/potential customer data bases; Ensuring that errors don't affect or inconvenience the...

Our client is looking for online content analysts.be fluent in GermanHave Call Centre Customer Services experience.be willing to work remotely.Salary: Up to R23 000,00 per monthLanguage: German (required)Ability to Relocate: Gauteng, Gauteng: Relocate before starting work (required)Expected Start Date: 2024/04/01

We are looking for an experienced Outbound Call Centre agents for a Long term insurer with a big footprint in South Africa, if this interests you then read further....We are only looking for money hungry, very well spoken English, target driven and top performing Call Centre Agents who have sold funeral cover to join our client towards PretoriaAttend to...

Gauteng, Pretoria East R R 7500Well established Law Firm with a Debt Collections Department is looking for a Call Centre Agent to join their teamMinimum requirements: Grade 1 Excellent verbal communication in English plus at least 3 other SA Languages 3 Years' plus experience working in a Call Centre dealing with Banking Collections, Write off Book....

Our Lead Client is looking to hire a Service Call Centre Agent ,Duties: Log all dedicated call outs and assist team on other accounts when colleagues are absent Liaise with technicians regarding call outs Quotes Manage customer relationships Establish customer satisfaction level after all visits After hour dutySkills requirements Basic telephone etiquette...

Call Centre Sales Agents (Outbound)Menlyn, PretoriaPermanentJob Duties Sell policies (in and out bound) Capture policy on system Attend to client queries Process amendments on policies Responsible for own policy retentionRequirements: Matric Call Centre Certificate RE 5 (Advantage) Registration as an Employee Representative (Advantage) 1 Year Experience as a...

Our client, a managed care organisation based in Pretoria is looking for a Call Centre Agent. This is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries.Position:Medical Call Centre Agent Adding or removing of dependants Processing medical scheme membership...

A new call centre company its looking for sales agents around pretoria training will be provided, please note that its commission based plus weekly and monthly incentives the is no basic salary for more information please contact this number Work Remotely NoJob Types: Full-time, PermanentSalary: R4, R6,000.00 per monthExperience: Cold calling: 1 year...

ROLE AND RESPONSIBILITIES Management of calls in a professional and efficient manner Follow up calls where and when needed Explanation of credit life insurance principles Handling all information on basis of trust Dealing with clients and processes in line with company procedures Optimal use of the "Call Centre" computer system Various languages will be an...

Our client, a managed care organisation based in Pretoria is looking for a Call Centre Agent. This is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries.Position: Medical Call Centre AgentReporting to: Operations ManagerHours: 40 hours per week (Based on a shift...

Our client, a leading Financial Services Provider in Pretoria, is looking to appoint a Call Center Sales Agent. This person will be responsible to follow up on leads for possible sales and service existing clients on a daily basis from the Call Center.ROLE AND RESPONSIBILITIES Management of calls in a professional and efficient manner Follow up calls where...