Call Centre
2 weeks ago
NB:
MUST HAVE DISPATCH EXPERIENCE IN A CALL CENTRE
Company Overview:
Join the A dynamic team, based in Rosebank. We pride ourselves on delivering exceptional customer service and ensuring our customers receive their orders accurately and promptly. We are looking for a dedicated Call Centre Representative to join our fast-paced environment.
Job Description:
As a Call Centre Representative specializing in Order Confirmation and Dispatch, you will play a crucial role in ensuring our customers receive their orders on time and correctly.
You will be the bridge between the customer and our logistics team, ensuring a smooth order process from confirmation to dispatch.
Key Responsibilities:
Confirm customer orders via phone, email, and other communication channels.
Verify order details, including product quantities, shipping addresses, and payment information.
Coordinate with the logistics team to ensure timely dispatch of products.
Provide exceptional customer service by addressing inquiries and resolving any order-related issues.
Maintain accurate records of customer interactions and order confirmations Monitor the status of orders and communicate any delays or issues to customers promptly.
Follow up with customers post-dispatch to ensure satisfaction and address any concerns.Assist in improving order processing procedures to enhance efficiency and customer satisfaction.
Requirements:
Proven experience in a call centreExcellent communication skills, both verbal and written.
Strong attention to detail and organizational skills.
Ability to work efficiently in a fast-paced environment.
A customer-oriented attitude with the ability to handle complaints and difficult situations calmly and effectively.
Flexibility to work shifts, including weekends, if required.
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