Call Centre Sales Consultant

2 weeks ago


Pretoria, Gauteng, South Africa JSM Business Services Full time
Our client, a leading Financial Services Provider in Pretoria, is looking to appoint a Call Center Sales Agent.

This person will be responsible to follow up on leads for possible sales and service existing clients on a daily basis from the Call Center.


ROLE AND RESPONSIBILITIES

  • Management of calls in a professional and efficient manner
  • Follow up calls where and when needed
  • Explanation of credit life insurance principles
  • Handling all information on basis of trust
  • Dealing with clients and processes in line with company procedures
  • Optimal use of the "Call Centre" computer system
  • Various languages will be an advantage
  • Follow the correct DC Credit Protect procedures
  • Complete the appropriate forms
  • Maintain professional interaction
  • Ensure confidentiality of database information
  • Any other instruction from Management
  • Build positive relationships by going above and beyond with customer service, ensuring all questions, cancellations, and confirmations are addressed appropriately
  • Meet daily personal/team qualitative and quantitative targets and achieve all service, productivity, and quality objectives.
  • Create and maintain case management records of daily problems and remedial actions taken in a call center database.
  • Leverage data and insights gathered in the call center to recommend and influence processimprovement opportunities.

QUALIFICATION AND EDUCATION REQUIREMENTS

  • Grade 12 / Matric
  • RE5 qualification (Advantageous)
  • FAIS qualifications (Advantageous)
  • Excellent Communication skills must be able to speak English and Afrikaans
  • Handling calls in a professional and efficient manner
  • Call center process and systems proficiency
  • Computer literate: MS Word, Excel, Outlook, SharePoint
  • Minimum of 1year experience working in a call center

Salary:
R8, R8,500.00 per month

Ability to commute/relocate:

  • Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)

Education:

  • High School (matric) (required)

Experience:

Call Centre Sales: 1 year (required)

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