Senior Executive- Retail Services

2 weeks ago

Cape Town, Western Cape, South Africa NielsenIQ Full time

Job Description:

NielsenIQ Retail Intelligence Team's function
The Retail Intelligence Team exists to own NielsenIQ's relationship with FMCG retail clients in the South African market.

This function is important because the NielsenIQ RMS product is based on the collation of retailer datasets to create a benchmark that accurately represents the Modern Trade market, which in turn is used to provide insights to both manufacturer and retail clients.

The Retail Intelligence Team partners with South African retailers to provide data content in various forms, insights and reporting on their performance compared to the broader market, and help retailer client stakeholders of various role profiles to make informed decisions and improve their business performance.

The Senior Executive will join the Retail Execution Team, which collectively services all NielsenIQ retail clients across South Africa.

The Execution Team has an appreciation of the FMCG industry and NielsenIQ products and services, as well as a good understanding of the value those products and services bring to our clients.

The team creates insights, reports, and other NIQ content deliverables for retail clients, as well as supporting clients' use of our self-serve platforms and educating them about NIQ data and how best to leverage it in decision making.


Responsibilities

  • Work with large datasets in numerous formats through NIQ's own data management tools (Answers, Connect Express, etc) to extract insight and create deliverables for retail clients.
  • Work collaboratively with the team and business SMEs to deliver on retail project, product and insight briefs
  • Prepare and create insight solutions for clients which are userfriendly, intuitive, and meet the client or brief need.
  • Take on briefs with autonomy and selfmanagement, contribute to team planning with awareness of capacity, commitments, deadlines etc.
  • Ensure all deliverables, processes and solutions created are sustainable, compliant with bestpractice, and adhere closely to zerotouch maintenance goals, and can be scaled/leveraged.
  • Communicate effectively with client relationship managers and clients to manage expectations on deliverables & projects
  • Prepare and host team calls and workshops, client engagement sessions, and training sessions (internally and externally, remotely and inperson)
  • Stay up to speed with market trends and industry news, take ownership of your learning journey within the business and industry
  • Proactively find ways to 'make things better', in build work, process, team ways of working, and own space

Qualifications

  • 23 years of work experience in a corporate environment, with exposure to big data and insights
  • A tertiary degree or equivalent (any field)
  • Advanced MS Excel capabilities
  • Strong presentation skills (preparation and presentation of insights to clients)
  • Proven track record working with large datasets and ability to extract insights & callouts from the data
  • Client engagement and clientfacing experience
  • Experience with compiling and executing on product/client requirement briefs
  • Experience in FMCG or Retailer industry/environment, Basic agile knowledge, and report building platforms such as Power BI, Tableau are advantageous

Soft Skills

  • Strong problem solving and analytical skills
  • Effective time, project and capacity management skills; able to juggle many tasks at once and prioritise with autonomy
  • Proactive, sense of responsibility and can work independently
  • Strong written and verbal communication with excellent interpersonal skills
  • Good communication and management of expectations (client & internal)
  • Open to regular feedback and coaching from management and peers

_ NIQ Values & Behaviours_

Values:

-
Integrity: Raise risks, expose issues, be truthful to your team and your clients
-
Responsibility: Own your part and see it through
-
Passion: Participate actively, speak up when you disagree, be fierce in the pursuit of your objectives

Behaviours:

-
Think Like Our customers: Represent the voice of retail clients in internal discussions, eagerly learn about our client's businesses and priorities at every opportunity
-
Know Our Business: Participate in knowledge sharing, training, break down silos and engage other BUs
-
Be Inclusive & Help Others: Support your team to cross the finish line together
-
Be Honest & Transparent: Radical Candor with leads and peers, honesty with clients, transparent work
-
Keep Your Word: Be reliable and trusted on what you say you will do, maintain a strong say:do ratio.
-
Take Ownership: Take initiative, be accountable, manage expectations
-
Make Things Better: Embody Stewardship - always leave things better than they were before you began
-
Be Courageous & Aim High: Take off the blinkers, change the game, embrace 'what-if' thinking and tackle the big challenges

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