Dialer Manager

Overview(Area:) Durban(Salary:) Market Related(Ref: AG)Our client seeks to appoint a suitably qualified and experienced Dialer Manager based at their Call Centre in Durban. The purpose of this role is to manage Data and Dialer Mangement systems to enhance and improve the efficiency and decision-making processes by collecting, analyzing, and reporting of data...

Job Information Location Durban Salary R p.a. Job Type Permanent Education Degree/Diploma Experience 3+ years Reference DM23 Fax Requirements: BSc. Computer Sciences or National Diploma in IT 3+ years experience as a Data/Dialler administrator in a Contact Centre Experience working with Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI), Genesis Dialer,...

MAIN PURPOSE OF THE ROLEPicture yourself at the forefront of driving success for Talksure's sales and customer service teams. Responsible for implementing cutting-edge dialer technology, developing strategies to maximize productivity, and delivering exceptional customer experiences. Your role is pivotal in driving growth, optimizing campaigns, and providing...

Company DescriptionWNS (Holdings)Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

The purpose of the data and dialler administrator is to enhance and improve the top-line business understanding and decision-making processes by collecting, analysing, and reporting of data to the various business departmentsDuties and responsibiliteisManage the dialler real time to ensure optimal agent productivity and data penetration as well as other key...

Minimum Requirements: Matric Minimum 2 to 3 years Leadership Experience Customer Service Experience Call Centre Management ExperienceAdvantageous: Diploma/Degree. Dialer Systems Experience IVR Experience Quality Assurance experience within a Call CentreResponsibilities: Ensure the accuracy of daily/weekly/monthly reporting statistics Ensure the accuracy of...

DepartmentHuman Resources, Auditing, and TrainingPosition1x Agent Mentor (Durban office)Purpose of the JobThe primary function is to coach and develop Agents. Maximize collections and ensure Agents are adhering to company policies and procedures.Minimum Qualificationsand Experiences Matric Minimum two (2) years experience in coaching and development of...

**Job Information** - Location- Durban- Salary- R360 000 - 480 000 p.a.- Job Type- Permanent- Education- Degree/Diploma- Experience- 3+ years- Reference- DMDBN23- - it.careers(at)goldmantech.co.za- Fax- 0866688041We have an amazing opportunity for a Dialer Manager in Durban! - BSc. Computer Sciences or National Diploma in IT - 3+ years experience as a...

**Purpose of Role** The purpose of the Data and Dialer Administrator is to enhance and improve the top-line business understanding and decision-making processes by collecting, analyzing, and reporting of data to the various business departments **Duties and Responsibilities** - Manage the dialer real time to ensure optimal agent productivity and data...

**Dialer Analysis** **Responsibilities** - Manage the dialer platform and ensure its smooth operation - Monitor and analyze campaign performance metrics (e.g. conversion rates, response rates, connect rates) and make adjustments as needed to ensure campaign success - Work collaboratively with internal departments (e.g. marketing, sales, customer support) to...

**IT ~ Top Talent** **KZN***: The Dialer Administrator will be responsible for coordinating the dialler campaign setup, implementing best practice management of dialler functions, real-time monitoring, providing analytic reports and performing data analysis on campaigns for trends. The Dialer Administrator is required to act as the first liaison of support...

_**We are hiring a PA/Dialer**_ Are you looking for a challenging and rewarding career in sales and marketing? Do you have the skills and experience to support a dynamic and fast-paced team? If yes, then we want you to join us as our **personal assistant/Dialer**! We are a leading sales and marketing company that offers innovative solutions to our clients...

A Resort Group is looking for a Dialer Manager to be based at their Head Office in the Durban area. **PURPOSE OF THE POSITION** The purpose of the Data and Dialler Administrator is to enhance and improve the top-line business understanding and decision-making processes by collecting, analysing, and reporting of data to the various business...

**Trace Manager** The Trace Manager will be responsible for the operational management of the Trace Department and optimizing contactability on the dialer, through the effective use of all trace tools and available resources to achieve business goals. The effective monitoring of contactability outcomes and associate's performance to ensure the collections...

**We Want You**: **You Bring**: - 3 years’ experience in Contact Centre operations. - Experience in managing dialer software. - Experience with workforce management and scheduling. - Advanced experience in MS Excel/Word/PowerPoint. - Commercial experience related to Agreements. - Diploma/Degree (advantageous). - Management of Interactive Voice Recorder...

**Department** Human Resources, Auditing, and Training **Position** 1x Agent Mentor (Durban office) **Purpose of the Job** The primary function is to coach and develop Agents. Maximize collections and ensure Agents are adhering to company policies and procedures. **Minimum Qualifications** **and Experiences** - Matric - Minimum two (2) years...

**ABOUT THE COMPANY** Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long - and short-term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits...

**ABOUT THE COMPANY** Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long - and short-term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits...

ClinicGrower is a leading digital marketing agency that works specifically with medical and dental practices in order to connect them with new patients in their community and generate leads, appointments, and sales. We are a vital part of their overall business. We deliver results and help grow these practices to new levels. Thanks to our great work, we...

**JOB PURPOSE** Inbound or outbound sales aggregation based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis, and offer the customer solutions. Need a solid knowledge of products, their characteristics and benefits, the market as well as focus on revenue growth of the Hippo...