![Daly Credit Corporation](https://media.trabajo.org/img/noimg.jpg)
Agent Mentor/debt Collection Coach
4 weeks ago
**Department**
Human Resources, Auditing, and Training
**Position**
1x Agent Mentor (Durban office)
**Purpose of the Job**
The primary function is to coach and develop Agents. Maximize collections and ensure Agents are adhering to company policies and procedures.
**Minimum Qualifications**
**and Experiences**
- Matric
- Minimum two (2) years experience in coaching and development of staff. MS Office Package
**Responsibilities**:
- Listen to data voice recordings and examine the call quality
- Identify the positives and negatives of the call
- Provide feedback to both Agents on the coaching conducted
- Extract calls via Vici-dial daily
- Provide audit stats to an immediate superior daily
- Effectively plan, organize, manage, and direct the activities, services, and operations for Coaching and Mentoring of staff within the department
- To ensure that the KAMS are kept informed as to any unresolved issues regarding performance, debtor-related queries, etc.
- Staff Management
- Compiling daily feedback on agent attendance
- Updating of Attendance Registers
- Monitoring month-to-date progress and reverting to agents
- Managing leave requisition on ESS
- Ensure daily productivity is met
- To monitor the dialer activity and take the necessary corrective action where necessary to improve performance
- Issuing of discipline in accordance with company policies and procedures
**Competencies Required**
- Attention to detail
- Accuracy
- Ability to Focus
- Target Driven
- Excellent Communication Skills
- Able to liaise with clients
- Able to work under pressure
- Enthusiastic Energetic and vibrant
- Adaptive Learner
- Ability to work in a team environment
**Additional Competency Testing**
- Computer Literate in Excel, Word
- Excellent written communication and numerical skills
**Working Hours Mon - Fri**
Operational Rotational Times
Ability to commute/relocate:
- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 2024/04/05
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