Customer Service Agent
2 weeks ago
PERMANENT VACANCY
CUSTOMER SERVICE AGENT
(REF.CSA
Prepared for:
B1SA
Location:
Kempton Park
Preferred start Date:
Immediately
Closing Date:02 May 2023
MAIN JOB PURPOSE
The Customer Service Agent's primary role is to manage and maintain accurate data on B1SA's Master Databases by ensuring that B1SA's client's supplier information is captured accurately and is complete.
QUALIFICATIONS & EXPERIENCE
- Matric Certificate
- Proficient in Microsoft Office (added advantage)
- Proficient in English
- At least oneyear experience in one of the following:
- Customer Service Agent
- Data Capturer
- Knowledge of Codes of Good Practice and Sector Codes.
DUITES & RESPONSIBILITIES
The duties include the following:
- SUPPLIER INFORMATION CLEANING
- This includes vendors that have been followed up on and the status has changed from following up to a cleaned/matched record.
- SUPPLIER INFORMATION MAINTAINING
- Cleaning and maintaining supplier information in order to achieve a maximum point outcome for our clients as defined in our contracts and service level agreements.
- Ensure that all our client's supplier records are updated at least once (1) per annum.
- Chasing of at least 100 old, expired BEE certificates weekly, equivalent to at least 20 expired certificates per day.
- Cleaning and maintaining supplier information in order to achieve a maximum points outcome for our clients as defined in our contracts and service level agreements.
- Ensure that all of our client's supplier records are updated at least twice (2) per annum.
- SUPPLIER INFORMATION RESPONDENTS AND ADMIN INBOX 30 certificates/ inprocess letters per day.
- TELEPHONIC ENGAGEMENTS IN AND OUTBOUND
- 1. Professionalism should always be maintained.
- Queries that cannot be resolved by own self should be timeously escalated to the team leader.
- Communicate the benefits of all the products available on the B1SA Opportunities Network. 95% accuracy of data captured or processed.
COMPETENCIES & SKILLS
- Excellent telephonic skills
- Excellent command of the English language
- Good written, oral, and interpersonal communication skills
- Bilingual (English and at least one other official language)
- Data capturing
- Knowledge on the Codes of Good Practice and Sector Codes
- Excellent understanding of the organization's goals and objectives
- Strong customer service orientation.
- Ability to effectively prioritize and execute tasks in a highpressure environment.
- Exceptional interpersonal skills, with a focus on listening and questioning skills.
- Highly selfmotivated and directed.
- Keen attention to detail.
- Teamoriented and skilled in working within a collaborative environment.
OHS
Must comply with all
OHS, security and diseases control requirements on company and in client environment as required.
POPI
The company reserves the right to add, modify or remove this position at its sole discretion.
Job Type:
Permanent
Application Deadline: 2023/05/18
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